A luxury hospitality property in Doha is seeking a professional and customer-focused Spa Therapist / Massage Therapist to deliver exceptional wellness experiences through massage treatments, body therapies, and personalized guest care. The ideal candidate will be passionate about spa services, guest satisfaction, and maintaining the highest standards of hospitality and professionalism.
Key Responsibilities
Spa Treatments & Guest Services
- Provide professional massage treatments using approved techniques, products, and equipment.
- Deliver body treatments including body scrubs, wraps, and hydrotherapy services.
- Assess guest needs prior to treatment and identify any contraindications such as allergies, injuries, pregnancy, or medical conditions.
- Customize treatments based on guest preferences and wellness requirements.
- Escort guests to and from treatment rooms while ensuring a seamless spa experience.
- Regularly check on guest comfort, safety, and satisfaction during treatments.
Guest Experience & Sales
- Deliver outstanding customer service consistent with luxury hospitality standards.
- Promote spa services, wellness packages, and retail products.
- Build positive guest relationships and encourage repeat visits.
- Provide recommendations for treatments and wellness products based on guest needs.
- Handle guest concerns professionally and ensure service recovery when required.
Spa Operations
- Prepare treatment rooms, workstations, linens, and equipment before each appointment.
- Maintain treatment schedules and ensure services are delivered on time.
- Clean, sanitize, and sterilize tools, equipment, and treatment areas.
- Monitor inventory levels and ensure supplies are replenished as needed.
- Maintain cleanliness and organization throughout the spa facility.
Health, Safety & Compliance
- Follow all company policies, safety procedures, and spa operating standards.
- Maintain current licensing and professional certifications as required by local regulations.
- Ensure proper hygiene practices and sanitation protocols are strictly followed.
- Report accidents, injuries, maintenance issues, and unsafe conditions.
- Handle inappropriate guest behavior according to company policies and procedures.
Qualifications
Education
- Technical, Trade, or Vocational School Diploma in Massage Therapy, Beauty Therapy, Spa Therapy, or a related field.
Experience
- Minimum 1 year of experience as a Spa Therapist, Massage Therapist, or related wellness professional.
- Previous luxury hotel, resort, or spa experience is preferred.
Required Certification
- Valid State, Regional, or Professional Massage Therapy License/Certification.
- Any additional wellness or spa-related certifications will be considered an advantage.
Skills & Competencies
- Proficiency in various massage techniques and body treatments.
- Strong guest service and interpersonal skills.
- Knowledge of spa products, treatments, and wellness practices.
- Ability to assess guest needs and recommend appropriate treatments.
- Excellent communication and customer engagement abilities.
- Strong attention to detail and professionalism.
- Ability to maintain confidentiality and guest privacy.
- Strong organizational and time-management skills.
Physical Requirements
- Ability to stand, walk, and perform treatments for extended periods.
- Good hand-eye coordination and manual dexterity.
- Ability to lift and move light equipment and supplies when necessary.
- Physical stamina to perform multiple treatments during a shift.
Why Join Marriott International?
- Opportunity to work within a world-renowned luxury hospitality brand.
- Access to global career growth opportunities across Marriott's portfolio.
- Professional training and development programs.
- Diverse and inclusive working environment.
- Exposure to luxury wellness, spa, and hospitality standards.
If you are passionate about wellness, guest care, and delivering exceptional spa experiences, this is an excellent opportunity to grow your career with one of the world's leading luxury hospitality brands.