Job Description/Specification:
Mannai Networks is seeking motivated and technically skilled NOC Analysts (L1) to join its 24×7 Network Operations Center team. This role is ideal for networking professionals who have experience in network monitoring, incident management, and first-level technical support within enterprise or service provider environments.
The L1 NOC Analyst will be responsible for monitoring network infrastructure, responding to alerts, performing initial troubleshooting, logging incidents, and escalating issues to higher support levels in accordance with established service level agreements (SLAs) and operational procedures.
Key Responsibilities
Network Monitoring & Incident Management
- Monitor network infrastructure using dashboards, monitoring platforms, and alert management systems.
- Identify and respond to network alarms and service disruptions in a timely manner.
- Acknowledge alerts within defined SLA targets and initiate troubleshooting activities promptly.
- Monitor the health and availability of network devices, links, and services.
First-Level Technical Support
- Perform initial diagnosis of network-related issues including:
- Link failures
- Device unreachability
- High bandwidth utilization
- Connectivity problems
- Basic routing and switching issues
- Execute predefined troubleshooting procedures and triage processes.
- Escalate incidents to L2 support teams based on priority, severity, and impact.
Ticketing & Documentation
- Log, update, and manage incidents within the ticketing system.
- Document troubleshooting activities, actions taken, and resolution updates accurately.
- Maintain detailed shift logs and handover reports.
- Ensure all activities comply with operational procedures and documentation standards.
Shift Operations
- Participate in 24×7 rotational shift schedules.
- Ensure smooth shift handovers with complete operational updates.
- Support continuous monitoring and operational readiness.
- Follow standard operating procedures (SOPs) and escalation matrices.
Qualifications & Experience
Education
- Bachelor's Degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field.
Experience
- Minimum 2–3 years of experience in:
- Network Operations Center (NOC) environments
- Network monitoring
- IT infrastructure support
- Managed services operations
Technical Skills
- Good understanding of networking fundamentals, including:
- TCP/IP
- LAN/WAN technologies
- Routing and Switching
- Network protocols
- Network monitoring concepts
- Experience using network monitoring and alert management tools.
- Knowledge of incident management and escalation procedures.
- Familiarity with ticketing systems and service desk platforms.
- Understanding of SLA-driven support environments.
Preferred Certifications
One or more of the following certifications are preferred:
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Equivalent networking certifications
Core Competencies
- Strong analytical and troubleshooting abilities.
- Excellent attention to detail.
- Good verbal and written communication skills.
- Ability to work effectively under pressure.
- Strong organizational and documentation skills.
- Team-oriented mindset with a customer-focused approach.
- Willingness to work in a 24×7 shift-based environment.
Why Join Mannai Networks?
- Work with one of Qatar's leading technology and managed services providers.
- Gain exposure to enterprise, government, defense, and service-provider environments.
- Build expertise across networking, cybersecurity, data center, and managed services technologies.
- Access professional development and certification growth opportunities.
- Join a collaborative team supporting mission-critical network operations.
If you have a passion for networking, incident management, and delivering reliable IT services, this is an excellent opportunity to grow your career with Mannai Technologies.