The Supervisor – Operations will manage day-to-day inspection bay activities, ensuring vehicles are inspected accurately, transactions are processed efficiently, and operational standards are consistently maintained. The role serves as the primary point of escalation for operational, technical, and customer-related issues.
Key Responsibilities
Operations Management
- Oversee daily inspection bay activities and ensure appointments are completed within agreed service timelines.
- Monitor operational throughput and maximize daily inspection capacity.
- Identify and resolve workflow bottlenecks affecting performance and customer experience.
- Ensure adherence to company operational procedures, health and safety standards, and quality requirements.
Vehicle Inspection & Quality Control
- Audit vehicle inspection reports to ensure accuracy, consistency, and compliance with company standards.
- Verify technical findings before vehicle information is shared with the trader network.
- Ensure inspection processes align with quality assurance requirements.
- Monitor the accuracy of AI-assisted vehicle evaluation systems and validate findings against physical inspections.
- Supervise calibration, maintenance, and security of diagnostic equipment and inspection tools.
Customer & Transaction Management
- Oversee the complete vehicle transaction process from inspection to ownership transfer.
- Ensure smooth handover and physical custody transfer between customers, traders, and buyers.
- Serve as the escalation point for customer complaints, disputes, and operational concerns.
- Coordinate with CRM teams to resolve issues and improve customer satisfaction.
- Maintain a professional customer experience throughout the transaction journey.
Financial & Compliance Oversight
- Ensure accurate application of transaction fees, commissions, ownership transfer fees, and related charges.
- Conduct daily reconciliations of completed transactions and financial records.
- Verify that all operational revenues, service charges, and fees are processed correctly.
- Prepare reports and documentation for submission to the Finance Department.
- Ensure compliance with organizational governance and reporting requirements.
Team Leadership & Resource Management
- Supervise Technical Inspectors, Purchase Executives, Inspector Assistants, and support staff.
- Organize daily work schedules and workforce allocation across operational locations.
- Coordinate vehicle movement and logistical activities with drivers and supporting personnel.
- Conduct performance evaluations and provide coaching and development opportunities.
- Promote continuous improvement in customer service and technical inspection practices.
Reporting & Performance Monitoring
- Monitor conversion rates from inspections to live bidding submissions.
- Track key operational metrics and performance indicators.
- Prepare regular management reports covering productivity, quality, financial reconciliation, and customer satisfaction.
- Recommend improvements to increase operational efficiency and business performance.
Qualifications
- Bachelor's Degree in a relevant field.
- Specialization or experience related to Vehicle Inspection, Automotive Operations, or Automotive Services.
Experience Requirements
- Minimum 5 to 10 years of experience in automotive operations, vehicle inspections, workshop supervision, automotive retail, or related fields.
- Experience managing operational teams within automotive dealerships, inspection centers, or vehicle evaluation businesses.
- Strong understanding of vehicle inspection procedures and automotive diagnostic systems.
- Experience handling customer-facing operations and transactional processes.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent operational planning and workflow management abilities.
- Knowledge of vehicle inspection standards and automotive quality control procedures.
- Strong analytical and problem-solving skills.
- Financial reconciliation and reporting experience.
- Customer service and complaint resolution expertise.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication, coordination, and stakeholder-management skills.
- Proficiency in reporting systems, operational software, and Microsoft Office applications.
Why Join Al Abdulghani Motors?
- Opportunity to work with one of Qatar's leading automotive organizations.
- Be part of an innovative vehicle buying and selling platform.
- Lead a dynamic operations team in a fast-growing automotive service environment.
- Contribute directly to operational excellence, customer satisfaction, and business growth.
If you have strong automotive operations experience, vehicle inspection expertise, and a passion for leadership and customer service, this opportunity offers an exciting next step in your career.