An Autograph Collection hotel in Doha is seeking a dedicated Front Office Supervisor to oversee front desk operations and deliver exceptional guest experiences. The successful candidate will be responsible for supervising daily reception activities, supporting team performance, handling guest requests, and ensuring smooth check-in and check-out processes while maintaining Marriott's high hospitality standards.
Key Responsibilities
- Supervise daily front office operations and ensure outstanding guest service.
- Process guest check-ins and check-outs efficiently and accurately.
- Verify guest identification, payment methods, room assignments, and key issuance.
- Maintain accurate guest accounts and billing information.
- Process room charges, payments, vouchers, paid-outs, and cash transactions.
- Handle Marriott Bonvoy loyalty program information and guest preferences.
- Review daily reports, cashier reconciliations, and shift closing procedures.
- Respond to guest inquiries, requests, and complaints professionally.
- Coordinate with other departments to ensure guest needs are met promptly.
- Monitor front desk cash handling procedures and accounting compliance.
- Assist in training, coaching, motivating, and developing front office team members.
- Serve as a role model by promoting teamwork, professionalism, and service excellence.
- Ensure compliance with hotel policies, safety procedures, and quality standards.
Requirements
Education
✅ High School Diploma or equivalent
Experience
✅ Minimum 1 year of experience in front office, guest services, hospitality, or a related field
✅ At least 1 year of supervisory experience
Skills
✅ Excellent customer service and guest relations skills
✅ Strong communication and interpersonal abilities
✅ Cash handling and basic accounting knowledge
✅ Ability to work with hotel property management and POS systems
✅ Strong problem-solving and organizational skills
✅ Ability to work in a fast-paced hospitality environment
Preferred Qualifications
- Previous experience in luxury or upscale hotel operations.
- Familiarity with Marriott systems and loyalty programs.
- Experience handling guest complaints and service recovery situations.
- Strong leadership and team development skills.
- Knowledge of front office procedures, reservations, and room allocation management.
Key Competencies
- Front Office Operations
- Guest Experience Management
- Team Leadership & Supervision
- Cash Handling & Reconciliation
- Hospitality Service Excellence
- Communication & Relationship Building
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Quality Assurance
Physical Requirements
- Ability to stand, walk, and move throughout the shift.
- Ability to lift and carry items up to 10 lbs (4.5 kg).
- Comfortable working in a busy guest-facing environment.
- Ability to use computers, POS systems, and front office software effectively.
Why Join Marriott International?
Become part of Marriott International's prestigious Autograph Collection, a portfolio of distinctive hotels known for unique guest experiences and exceptional service. This is an excellent opportunity to build your hospitality career within a globally recognized organization that values professional growth, diversity, and employee development.
What We Offer
✅ Career growth opportunities within Marriott International
✅ Professional training and development programs
✅ Dynamic and supportive work environment
✅ Exposure to luxury hospitality operations
✅ Competitive compensation and benefits package
✅ Opportunity to work with a globally recognized hotel brand