The Ritz-Carlton Doha is seeking an experienced Food & Beverage Supervisor to oversee daily restaurant and dining operations while ensuring exceptional guest satisfaction. The successful candidate will lead service teams, maintain operational standards, support staff development, and uphold the luxury hospitality standards for which The Ritz-Carlton is renowned.
Key Responsibilities
- Supervise daily food and beverage operations to ensure outstanding guest service.
- Monitor dining areas for service quality, guest satisfaction, and seating availability.
- Oversee opening and closing procedures, including setup, cleaning, and inventory management.
- Ensure team members maintain professional grooming and appearance standards.
- Monitor inventory levels, stock rotation (FIFO), and storage organization.
- Coordinate supply requisitions and inventory counts as required.
- Address guest concerns and resolve service issues promptly and professionally.
- Coordinate maintenance requests and ensure equipment remains operational.
- Assist with recruitment, training, scheduling, coaching, and performance management of team members.
- Promote teamwork, professionalism, and service excellence across the department.
- Ensure compliance with health, safety, and company policies and procedures.
Requirements
Education
- High School Diploma or equivalent.
Experience
- Minimum 2 years of experience in food and beverage, restaurant, hotel, or hospitality operations.
- At least 1 year of supervisory experience.
Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer service-focused mindset.
- Ability to work effectively in a fast-paced hospitality environment.
- Strong organizational and problem-solving skills.
Preferred Qualifications
- Experience in luxury hotels or fine dining establishments.
- Knowledge of food safety and hygiene regulations.
- Experience with inventory control and stock management.
- Employee training and team development experience.
- Strong conflict resolution and guest recovery skills.
- Ability to consistently deliver exceptional service standards.
Core Competencies
- Team Leadership
- Food & Beverage Operations
- Guest Experience Management
- Staff Training & Development
- Inventory Control
- Quality Assurance
- Health & Safety Compliance
- Communication & Relationship Building
Physical Requirements
- Ability to stand and walk for extended periods during shifts.
- Ability to lift and carry items up to 23 kg (50 lbs).
- Comfortable working in busy restaurant and hospitality environments.
- Ability to bend, reach, push, pull, and move throughout operational areas.
Why Join The Ritz-Carlton?
Join one of the world's most prestigious luxury hospitality brands and become part of a team dedicated to delivering unforgettable guest experiences. The Ritz-Carlton offers excellent career growth opportunities, professional development, and the chance to work alongside some of the industry's most talented hospitality professionals.