Qatar Airways is seeking an experienced and dynamic Manager Cabin Crew to lead cabin crew performance management, uphold service excellence, and ensure the highest safety, grooming, and operational standards across its global cabin crew workforce. This leadership role is responsible for managing a team of Performance Managers while supporting the strategic objectives of the Cabin Services Division.
Key Responsibilities
Cabin Crew Performance Management
- Monitor, assess, and manage cabin crew performance to ensure compliance with company standards.
- Ensure service delivery, safety procedures, grooming standards, language capability, and corporate image are consistently maintained.
- Analyze performance trends and identify areas for improvement.
- Provide constructive feedback, coaching, and development plans to cabin crew members.
- Participate in disciplinary processes and ensure corrective actions are implemented when required.
Leadership & Team Development
- Lead, mentor, and develop a team of Performance Managers.
- Conduct regular performance reviews and coaching sessions.
- Support career development and succession planning initiatives.
- Foster a culture of accountability, professionalism, and continuous improvement.
- Promote teamwork and collaboration across Cabin Services departments.
Recruitment & Talent Management
- Support cabin crew recruitment and selection activities.
- Participate in cabin crew assessments and hiring processes.
- Contribute to workforce planning and manpower development strategies.
- Ensure adequate staffing levels are maintained according to operational requirements.
Training & Quality Assurance
- Establish and communicate Key Performance Indicators (KPIs) for cabin crew.
- Identify training and development needs through performance evaluations.
- Coordinate with training departments to implement improvement programs.
- Ensure all operational, safety, and service procedures are communicated effectively and implemented consistently.
Stakeholder & Operational Coordination
- Collaborate with internal departments to maintain high standards of passenger safety and customer experience.
- Participate in investigations relating to operational, safety, or service-related incidents.
- Prepare performance reports, trend analyses, and recommendations for senior management.
- Support strategic initiatives and department objectives as directed by senior leadership.
Qualifications & Experience
Education
- Bachelor’s Degree or equivalent qualification with a minimum of 8 years of relevant experience.
OR
- High School Diploma, Vocational Qualification, or Diploma with a minimum of 9 years of relevant experience.
Required Skills & Competencies
- Strong leadership and people management abilities.
- Proven experience in performance management and employee development.
- Excellent coaching, mentoring, and training skills.
- Strong analytical and problem-solving capabilities.
- Exceptional attention to detail.
- Sound judgment and decision-making skills.
- Strong process and information management experience.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple priorities in a fast-paced operational environment.
- High ethical standards and professionalism within a multicultural workplace.
Preferred Experience
- Previous airline, aviation, hospitality, or customer service leadership experience.
- Experience managing large, diverse operational teams.
- Knowledge of cabin crew standards, airline safety procedures, and customer service excellence.
- Experience in workforce planning, recruitment, and talent development.
Why Join Qatar Airways?
- Be part of one of the world's leading airlines.
- Work in a dynamic international environment with global career opportunities.
- Lead and influence service excellence across a world-class cabin crew operation.
- Access ongoing learning, leadership development, and career growth opportunities.
- Contribute to a globally recognized brand known for exceptional customer experience and innovation.
If you have a passion for leadership, people development, operational excellence, and delivering world-class service standards, this is an outstanding opportunity to advance your career with Qatar Airways.