We are seeking an experienced PDI Manager to lead and oversee all Pre-Delivery Inspection (PDI) operations, ensuring new vehicles are inspected, prepared, and delivered to customers according to manufacturer standards and dealership quality requirements. The successful candidate will be responsible for managing PDI workflows, supervising technical teams, maintaining quality standards, and ensuring timely vehicle deliveries.
Key Responsibilities
PDI Operations Management
- Manage the daily operations of the Pre-Delivery Inspection department.
- Plan and coordinate PDI schedules based on vehicle arrivals, sales commitments, and delivery timelines.
- Ensure all vehicles undergo comprehensive inspections according to manufacturer specifications and dealership procedures.
- Monitor vehicle preparation progress and ensure on-time completion for customer deliveries.
- Optimize workflow efficiency and resource allocation within the PDI department.
Quality Assurance & Vehicle Preparation
- Conduct and oversee quality inspections to ensure vehicles are free from defects, damage, warning lights, and technical issues.
- Verify the correct installation of accessories, customer-requested options, and protective items.
- Ensure vehicles meet manufacturer quality standards prior to handover.
- Identify recurring quality concerns and coordinate corrective actions with relevant departments.
- Maintain vehicles in proper storage conditions while awaiting delivery.
Team Leadership & Development
- Supervise PDI Supervisors, Technicians, and support staff.
- Allocate work assignments and monitor workload distribution.
- Evaluate team performance, attendance, productivity, and training requirements.
- Conduct coaching and development programs to enhance technical and operational capabilities.
- Foster a culture of quality, accountability, and continuous improvement.
Cross-Functional Coordination
- Collaborate closely with Sales, Service, Parts, Accessories, Logistics, and Warranty departments.
- Ensure smooth coordination between internal stakeholders to meet customer delivery commitments.
- Resolve escalated vehicle preparation and quality-related issues promptly.
- Provide management with regular updates on vehicle readiness and department performance.
Compliance & Reporting
- Ensure all PDI checklists, inspection reports, and delivery documentation are completed accurately.
- Maintain compliance with manufacturer standards, dealership policies, health and safety regulations, and workshop procedures.
- Manage PDI tools, equipment, consumables, and workshop resources.
- Prepare periodic reports on productivity, turnaround times, quality metrics, and operational performance.
- Support continuous improvement initiatives aimed at reducing rework, preparation time, and delivery delays.
Qualifications & Experience
- Bachelor's Degree or Diploma in Mechanical Engineering, Automotive Engineering, or a related field.
- Minimum 7-10 years of automotive service or vehicle preparation experience.
- Previous experience managing PDI operations, workshop activities, or vehicle delivery processes within an automotive dealership.
- Strong understanding of manufacturer pre-delivery inspection standards and procedures.
- Experience leading automotive technical teams and workshop personnel.
Skills & Competencies
- Strong leadership and people management skills.
- Advanced knowledge of automotive systems, vehicle inspection processes, and quality standards.
- Excellent organizational and planning abilities.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective communication and stakeholder management skills.
- Proficiency in dealership management systems and Microsoft Office applications.
- Strong focus on customer satisfaction and operational excellence.
Key Performance Indicators (KPIs)
- Vehicle delivery turnaround time.
- PDI completion accuracy and quality standards.
- Reduction in rework and delivery-related defects.
- On-time vehicle delivery performance.
- Team productivity and efficiency.
- Customer satisfaction related to vehicle delivery quality.
- Compliance with manufacturer and dealership standards.
If you are a results-driven automotive professional with strong leadership experience in vehicle inspection, workshop operations, or dealership management, we encourage you to apply for this exciting opportunity.