Job Description/Specification:
Al-Futtaim is seeking an experienced Service Advisor to join its FAMCO Qatar aftersales team in Doha. This opportunity is suited to automotive professionals with experience in commercial vehicles, trucks, buses, or heavy equipment who can coordinate workshop activities and deliver a professional customer service experience.
The Service Advisor will act as the main point of contact between customers and the workshop. The role involves understanding vehicle maintenance and repair requirements, opening job cards, coordinating with technicians, preparing cost estimates, and keeping customers informed throughout the service process.
Candidates should have an automotive or mechanical technical qualification, a strong understanding of workshop operations, and the communication skills needed to explain technical issues and repair requirements clearly.
About Al-Futtaim
Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified regional business operating across more than 20 countries. Its activities span automotive, financial services, real estate, retail, and health.
The Group employs more than 40,000 people and represents over 200 recognised brands, including Toyota, Lexus, IKEA, ACE, and Marks & Spencer. Its approach focuses on digital innovation, sustainable growth, strategic partnerships, and creating long-term value for customers and communities.
Al-Futtaim Automotive is a major mobility business operating across eight countries in the Middle East, Asia, and North Africa. Its portfolio includes more than 25 global brands, supported by commercial vehicle operations, industrial equipment, logistics, leasing, aftersales, and financial services.
Key Responsibilities of the Service Advisor
Customer Service and Vehicle Assessment
The Service Advisor welcomes customers and identifies their vehicle servicing, maintenance, and repair needs. Customer concerns, vehicle information, and requested work must be recorded accurately when opening job cards.
The advisor also explains recommended repairs, estimated costs, and expected completion times in clear, straightforward language. Customer approval must be obtained before any additional work begins.
Workshop Coordination and Job Management
Working closely with technicians and workshop supervisors, the Service Advisor helps schedule repair jobs and monitor progress. The role requires regular communication with the workshop team to ensure that work is completed efficiently and meets the required quality standards.
Managing several repair orders simultaneously is an important part of the position, particularly in a busy commercial vehicle aftersales environment.
Estimates, Documentation and Vehicle Handover
Responsibilities include preparing service estimates, invoices, and other relevant documentation. Before a vehicle is returned to its customer, the completed work must be reviewed to help ensure that the required service standards have been met.
The advisor must also communicate delays promptly, maintain accurate records, and follow company processes, safety requirements, and manufacturer standards.
Customer Follow-Up and Business Performance
After service completion, the Service Advisor follows up with customers to confirm satisfaction and address outstanding concerns. The position also supports customer satisfaction targets, workshop productivity, and aftersales revenue objectives.
Identifying relevant additional service and repair opportunities requires commercial awareness while maintaining a professional approach to customer needs.
Qualifications and Experience Required
Applicants should have:
-
A diploma or technical qualification in Automotive Engineering, Mechanical Engineering, or a related discipline.
-
Previous Service Advisor experience in commercial vehicles, trucks, buses, or heavy equipment.
-
Practical knowledge of vehicle diagnostics, preventive maintenance, and repair procedures.
-
An understanding of workshop operations and job-card management.
-
Experience in an authorised dealership or structured aftersales environment, which is preferred.
Skills That Will Help You Succeed
Successful candidates should demonstrate strong customer-handling, communication, and problem-solving abilities. Good written and spoken English is required, along with the ability to explain technical issues to customers who may not have a mechanical background.
Planning, coordination, follow-up, and time-management skills are essential for handling multiple customer requirements and repair jobs. Computer proficiency and familiarity with workshop or dealer management systems are also important.
Knowledge of the Qatar automotive market and a valid Qatar driving licence would be advantageous. Candidates should also understand commercial vehicle servicing processes and be comfortable working in a fast-paced workshop environment.
About the FAMCO Qatar Aftersales Team
The successful candidate will join the FAMCO Qatar Trucks & Buses service operation in Doha. The role involves working with the Service Manager, workshop supervisors, technicians, the parts team, and other aftersales colleagues.
This collaborative environment requires effective communication between customers and internal teams to ensure that repair requirements are understood, workshop activities are coordinated, and service commitments are managed professionally.
Interview Preparation Tips
Candidates should prepare practical examples of handling customer complaints, explaining repair estimates, coordinating with technicians, and managing delays. Experience with truck or bus maintenance, preventive servicing, job-card systems, and dealership workshop processes will be particularly relevant.
Applicants should also be ready to explain how they prioritise multiple repair jobs, obtain approval for additional work, and maintain customer satisfaction while supporting workshop productivity and revenue targets.
Frequently Asked Questions
1. Where is the Service Advisor position based?
The role is with FAMCO Qatar in Doha, supporting its Trucks & Buses aftersales operation.
2. What qualification is required?
A diploma or technical qualification in Automotive Engineering, Mechanical Engineering, or a related discipline is required.
3. Is commercial vehicle experience important?
Yes. The job description specifically seeks previous Service Advisor experience involving commercial vehicles, trucks, buses, or heavy equipment.
4. Is a Qatar driving licence mandatory?
A valid Qatar driving licence is listed as an advantage rather than a mandatory requirement.
5. Who does the Service Advisor report to?
The position reports to the Service Manager.
6. What salary and benefits are offered?
The supplied job description does not specify salary, benefits, or contract duration.