Qatar Aviation Services (QAS) is seeking customer-focused individuals to provide assistance to passengers with special needs at Hamad International Airport. The role involves supporting passengers throughout their airport journey, ensuring a safe, comfortable, and seamless travel experience while maintaining high service standards.
Key Responsibilities
- Assist passengers requiring special assistance upon arrival, departure, and transit.
- Escort passengers through immigration, baggage claim, customs, and other airport formalities.
- Support connecting passengers with transfer and check-in procedures.
- Assist passengers in Customer Care Lounges when required.
- Escort passengers to boarding gates and assist them with boarding procedures.
- Ensure passengers are safely escorted to their seats onboard the aircraft.
- Transport passengers using wheelchairs and airport buggies.
- Communicate passenger status updates to supervisors and relevant teams.
- Coordinate with airport staff to ensure timely and efficient passenger handling.
- Provide passengers with updated information regarding delays or operational changes.
- Maintain accurate service records and operational updates.
- Perform additional duties assigned by management.
Requirements
Essential Qualifications
- Basic literacy and numeracy skills.
- Good communication skills.
- No prior work experience required.
- Basic understanding of airport passenger handling procedures.
- Basic knowledge of humanitarian assistance and customer care.
- Basic awareness of airport safety regulations.
Preferred Qualifications
- Minimum 1 year of customer service or passenger handling experience.
- Previous experience in aviation, hospitality, customer service, or transportation is an advantage.
Key Skills
- Customer Service Excellence
- Passenger Assistance
- Communication Skills
- Teamwork
- Empathy and Patience
- Attention to Safety Procedures
- Problem Solving
- Time Management
- Physical Ability to Assist Passengers
Employment Benefits
- Three-year fixed-term employment contract.
- Company-provided accommodation.
- Transportation allowance.
- Meal provisions.
- Uniform and laundry services.
- Annual leave entitlement.
- Flight benefits.
- Overtime pay where applicable.
- Shift-based schedule with 48 working hours per week.
Ideal Candidate
The ideal candidate is compassionate, patient, and dedicated to providing exceptional assistance to passengers who require special support. Strong interpersonal skills, a customer-first attitude, and the ability to work in a dynamic airport environment are essential.
About Qatar Aviation Services (QAS)
Qatar Aviation Services is a leading ground handling organization operating at Hamad International Airport, delivering world-class passenger, baggage, cargo, and ramp services while supporting Qatar Airways Group's commitment to excellence.
Apply Now
This role is an excellent opportunity for entry-level candidates and customer service professionals interested in building a career in aviation, airport operations, and passenger services while working in one of the world's leading airports.