Job Description/Specification:
Banana Island Resort Doha By Anantara, part of Minor Hotels, offers a distinctive hospitality environment where guest service and marine operations work together to deliver a welcoming and well-organized experience.
Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 530 properties across over 50 countries. Its hospitality brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
This marine guest service position combines guest assistance, vessel transfer coordination, onboard safety procedures and teamwork. The successful candidate will support the skipper and Marine Coordinator, help guests during arrivals and departures, maintain vessel presentation and ensure that safety information is communicated at the beginning of each trip.
Job Location: Banana Island Resort Doha By Anantara, Qatar
Industry: Hospitality, Marine Operations and Guest Services
Key Responsibilities
1. Marine Operations and Safety
The employee reports to the skipper and participates in activities delegated by the skipper and Marine Coordinator. Taking part in emergency procedures and drills is also an essential responsibility.
The role requires responding to emergencies according to assigned duties and reporting unsafe activities to the skipper. Employees must also ensure that guests receive the required safety information before a trip begins.
Updated safety videos should be displayed when required. If the video cannot be played, the employee must demonstrate the safety instructions. An announcement must also be delivered at the beginning and end of each trip to ensure that guests receive the necessary information.
2. Guest Welcome and Personal Service
Providing a warm and professional welcome is central to the position. Responsibilities include greeting guests, assisting arriving and departing passengers, and building positive relationships from the moment guests arrive.
Employees are expected to deliver personal service in accordance with hotel standards and procedures. They must also be familiar with the resort's facilities, operating hours, internal activities and events so they can provide relevant information to guests.
3. Guest Complaints and Service Recovery
The role requires handling guest complaints professionally and working towards a satisfactory resolution. When a complaint cannot be resolved to the guest's satisfaction, it must be handed over to a supervisor or manager.
Serious cases should be referred to the appropriate supervisor or manager for assistance. Professional communication and attention to guest needs are important when managing these situations.
4. Vessel Presentation and Guest Amenities
Employees must complete the required checklists and help ensure that vessels remain clean, tidy and ready for guest transfers.
Preparing the vessel includes arranging flowers, water, dates, magazines and other required amenities. Attention to detail helps maintain the expected presentation standards and contributes to a comfortable guest experience.
5. Transfer Coordination and Teamwork
The position involves coordinating with colleagues to ensure smooth guest transfer arrangements. Employees must attend daily briefings with the Front Office team to review tasks and activities.
Maintaining high morale and positive working relationships is also expected. Candidates should be prepared to cooperate with different team members to support efficient operations.
6. Professional Standards and Training
Punctual attendance, a complete uniform, a name tag and a professional appearance are required. Employees should stay informed about administrative, organizational and operational updates.
Participation in STCW courses or other external training may also be required under local regulations or company requirements.
Qualifications and Requirements
The supplied job description identifies the following qualifications:
- Education: High school graduate or diploma.
- Language: Excellent communication skills in English.
- Customer service: A customer-focused approach and strong attention to detail.
- Industry background: Previous hospitality experience is preferred.
The description does not specify a minimum number of years of experience, salary, employment benefits or a particular marine certification as an entry requirement. It does state that STCW courses or other external training may be required under applicable local or company regulations.
Skills That Can Help You Succeed
Candidates should demonstrate clear communication, a welcoming attitude and the ability to remain professional when responding to guest requests or complaints. Attention to detail is useful when checking vessel readiness, arranging amenities and ensuring that required safety announcements are delivered.
Teamwork, punctuality, awareness of safety procedures and the ability to follow instructions from the skipper and Marine Coordinator are also important. Applicants with hospitality experience may find it easier to adapt to the guest service expectations of the role.
Interview Preparation Tips
Candidates preparing for an interview should be ready to explain how they would welcome guests, respond to complaints and coordinate with colleagues during busy transfer periods.
It is useful to prepare examples demonstrating customer service, attention to detail and professional communication. Applicants should also be prepared to discuss how they would respond to an unsafe situation, follow emergency instructions and ensure guests receive safety information before a trip.
If you have hospitality experience, explain how it has helped you maintain service standards and handle guest needs. Be ready to discuss your English communication skills and willingness to attend required training.
Frequently Asked Questions
1. Where is the position located?
The job is based at Banana Island Resort Doha By Anantara in Qatar.
2. What educational qualifications are required?
Applicants should be high school graduates or hold a diploma.
3. Is hospitality experience mandatory?
Hospitality experience is preferred, according to the supplied job description.
4. What language skills are required?
Excellent English communication skills are required.
5. Does the role involve safety responsibilities?
Yes. Responsibilities include participating in drills and emergencies, reporting unsafe activities, and ensuring that guests receive safety instructions before trips.
6. Is marine safety training mentioned?
The description states that participation in STCW courses or other external training may be required under local or company regulations.
Final Thoughts
This opportunity at Banana Island Resort Doha By Anantara combines hospitality service with marine operations. It may suit candidates who enjoy assisting guests, working as part of a team and following safety and presentation procedures in a resort environment.
Applicants should review the stated qualifications and be prepared to demonstrate their communication skills, customer focus, attention to detail and willingness to complete any required training.