Strategic Leadership
- Develop and execute the company's sales and marketing strategy to achieve sustainable growth, profitability, and market leadership.
- Establish annual business plans, sales budgets, targets, and KPIs aligned with company objectives.
- Identify market opportunities, industry trends, and new business sectors to expand the customer base and product portfolio.
Sales Management
- Lead and manage the trade and project sales teams to achieve annual sales, gross profit, and market share targets.
- Monitor sales performance, pipeline development, forecasting, and business opportunities.
- Develop pricing strategies and commercial plans to maintain competitiveness and maximize profitability.
- Ensure effective customer acquisition, retention, and account management.
Marketing & Business Development
- Drive marketing initiatives, sales campaigns, exhibitions, conferences, customer events, and promotional activities.
- Build strategic partnerships with suppliers, vendors, distributors, consultants, contractors, and key stakeholders.
- Strengthen brand visibility and market presence through continuous business development activities.
Customer Relationship Management
- Develop and maintain strong, long-lasting relationships with key customers and strategic accounts.
- Ensure high levels of customer satisfaction through timely support, responsiveness, and value-added services.
- Address customer concerns and ensure effective resolution of issues.
Cross-Functional Leadership
- Collaborate closely with Management, Estimation, Procurement, Warehouse, Finance, and Operations teams to ensure business objectives are achieved.
- Ensure timely delivery of products and services while maintaining customer satisfaction.
- Support inventory optimization, including the movement of slow-moving and aging stock.
Financial & Commercial Control
- Drive revenue growth while maintaining healthy profit margins.
- Monitor customer credit approvals, receivables, collections, and cash flow performance.
- Ensure strict follow-up of payments, Cash collection, PDC collections, and credit control procedures.
Team Development & Performance Management
- Recruit, mentor, train, and develop a high-performing sales and marketing team.
- Establish KPIs, conduct performance reviews, and implement succession planning.
- Promote a culture of accountability, continuous improvement, and professional development.
Operational Excellence
- Lead continuous improvement (Kaizen) initiatives to enhance sales processes, efficiency, customer experience, & services quality and results.
- Develop and implement SOPs, policies, and best practices across the sales organization.
- Ensure compliance with company values, policies, governance requirements, and ethical business practices.
Market Intelligence
- Monitor competitor activities, pricing trends, market developments, and customer requirements.
- Provide regular market intelligence and strategic recommendations to management.
- Identify new products, solutions, and business opportunities to support long-term growth.
Knowledge of Qatar Market
- Excellent knowledge of Qatar Market Traders and MEP contractors, and Main Contractors