Minor Hotels is a leading international hotel owner, operator, and investor with a portfolio of more than 530 properties across over 50 countries. Through renowned brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, Minor Hotels delivers exceptional hospitality experiences worldwide.
About the Role
We are seeking a friendly, professional, and service-oriented Guest Service Agent to join our team at Souq Al Wakra Hotel Qatar by Tivoli.
As the first point of contact for guests, you will ensure every visitor receives a warm welcome and memorable experience throughout their stay. You will play a key role in managing lobby operations, assisting guests with their requests, providing information about hotel facilities and services, and delivering outstanding customer service from arrival through departure.
Key Responsibilities
- Welcome guests and visitors in a professional and courteous manner.
- Assist guests with inquiries, requests, and general hotel information.
- Manage lobby traffic and ensure a smooth guest experience.
- Act as a hotel ambassador by promoting hotel services, facilities, and local attractions.
- Provide assistance during guest arrivals and departures.
- Address guest concerns promptly and professionally.
- Maintain high standards of hospitality and customer service at all times.
- Work collaboratively with other hotel departments to ensure guest satisfaction.
Requirements
- High School Diploma or equivalent qualification.
- Passion for hospitality and customer service.
- Positive attitude and willingness to learn.
- Strong communication and interpersonal skills.
- Good command of spoken and written English.
- Ability to work in a fast-paced, guest-focused environment.
- Previous hospitality experience is an advantage but not essential.
Skills & Competencies
- Customer service excellence.
- Professional appearance and communication.
- Problem-solving abilities.
- Teamwork and collaboration.
- Attention to detail.
- Flexibility and adaptability.
- Guest relationship management.
Why Join Minor Hotels?
- Be part of a globally recognized hospitality group.
- Work in a dynamic and multicultural environment.
- Access learning and career development opportunities.
- Build a rewarding career within an international hotel brand.
- Contribute to delivering exceptional guest experiences every day.
If you are passionate about hospitality and enjoy creating memorable experiences for guests, we encourage you to apply.