Since 2011, Parkview Pet Center has been one of Doha's leading pet care providers, offering a comprehensive range of services including veterinary care, grooming, boarding, retail, and pet relocation. With a team of approximately 45 employees, we are committed to providing exceptional care and service to pets and their owners.
Please Note: This is a non-clinical management position. A veterinary qualification is not required.
Role Overview
We are seeking an experienced and commercially focused General Manager to work closely with the Managing Director and oversee the day-to-day operations of the business. This is a hands-on leadership role requiring strong operational, financial, people management, and customer service expertise.
The successful candidate will bring structure, accountability, and commercial insight to a dynamic service-based environment while ensuring high standards across all departments.
Key Responsibilities
Business Operations Management
- Oversee daily operations across veterinary services, grooming, boarding, retail, and pet relocation.
- Monitor revenue, costs, departmental KPIs, and resource utilization.
- Manage operating expenses, including staffing, inventory, purchasing, and overhead costs.
- Analyze business performance data to identify opportunities, challenges, and improvement initiatives.
- Coordinate priorities across departments and ensure timely execution of key business objectives.
- Support the Managing Director in evaluating new services, growth opportunities, and strategic hires.
Team Leadership & Development
- Lead and manage a multidisciplinary workforce, including veterinarians, veterinary nurses, reception teams, groomers, boarding staff, retail personnel, relocation specialists, and administrative employees.
- Partner with the Managing Director to recruit, onboard, and develop high-performing employees.
- Establish clear performance expectations, responsibilities, and accountability measures.
- Manage workforce scheduling, employee development, performance reviews, and day-to-day operations.
- Provide operational oversight to veterinarians and nurses while respecting clinical decision-making authority.
Customer Experience & Client Relations
- Maintain exceptional service standards across all customer-facing functions.
- Build and nurture relationships with key and long-standing clients.
- Effectively manage customer concerns, complaints, and escalations with professionalism and empathy.
- Monitor customer feedback and implement improvements to strengthen client satisfaction and retention.
Process Improvement & Compliance
- Improve workflows and operational coordination across departments.
- Develop and document practical procedures to ensure consistency and efficiency.
- Maintain management reporting systems and operational follow-up processes.
- Support employment, licensing, and regulatory compliance in collaboration with internal and external stakeholders.
Requirements
Qualifications & Experience
- Proven management experience within a customer-focused service organization.
- Experience in healthcare, veterinary services, wellness, hospitality, retail, or other premium service environments is highly desirable.
- Demonstrated success leading, recruiting, and developing skilled professionals and multidisciplinary teams.
- Strong commercial and financial acumen with experience managing budgets, P&L statements, KPIs, and business performance metrics.
- Experience managing clinicians or professional staff is an advantage.
- Previous veterinary or pet industry experience is beneficial but not required.
Skills
- Strong leadership and people management abilities.
- Excellent customer service and relationship management skills.
- Sound commercial judgment and analytical thinking.
- Strong organizational and problem-solving capabilities.
- Proficiency in modern business systems and reporting tools.
- Excellent written and spoken English communication skills.
- Arabic language skills are an advantage.
- Genuine passion for animal welfare and pet care.
Additional Information
- Candidates currently based in Qatar or elsewhere within the GCC are encouraged to apply.
- This is a highly visible leadership role within a seven-day operation.
- Flexible scheduling is required, including occasional evening and weekend presence based on operational requirements.
- The position reports directly to the Managing Director.
Ideal Candidate
This opportunity is ideal for a commercially minded manager who enjoys leading people, improving operational performance, enhancing customer experiences, and maintaining close involvement with the day-to-day reality of a growing service business.