Talabat is part of the Delivery Hero Group, one of the world's leading local delivery platforms operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and is a constituent of the MDAX index. Our mission is simple: to deliver an amazing experience that is fast, easy, and right to your door.
Role Overview
We are seeking an experienced and results-driven Account Manager to join our team in Qatar. In this role, you will manage and grow relationships with restaurant and vendor partners, helping them maximize their performance on the Talabat platform. You will act as a trusted advisor, leveraging data-driven insights to support business growth, improve operational efficiency, and enhance partner satisfaction.
Key Responsibilities
Partner Relationship Management
- Build and maintain strong relationships with restaurant and vendor partners.
- Serve as the primary point of contact for assigned accounts.
- Drive partner satisfaction, retention, and long-term success through proactive support and communication.
- Provide strategic recommendations to help partners grow their business on the platform.
Data Analysis & Business Consulting
- Analyze sales, operational, and engagement metrics to identify growth opportunities.
- Provide actionable insights related to menu performance, pricing, promotions, and delivery operations.
- Conduct regular business reviews to discuss performance, opportunities, and growth plans.
- Monitor key performance indicators and recommend improvements.
Account Growth & Optimization
- Identify opportunities to increase revenue and improve partner performance.
- Support partners in optimizing menus, content, images, and delivery settings.
- Recommend promotional campaigns and marketing initiatives to boost customer engagement and order volume.
- Drive upselling and cross-selling opportunities within the partner portfolio.
Cross-Functional Collaboration
- Work closely with Marketing, Operations, and Logistics teams to address partner needs.
- Support partner onboarding and ensure successful campaign execution.
- Coordinate issue resolution and ensure a seamless partner experience.
Commercial & Contract Management
- Negotiate and renew commercial agreements with partners.
- Ensure compliance with service level agreements (SLAs) and operational standards.
- Monitor partner performance and maintain quality standards across accounts.
Requirements
- Minimum 2 years of experience in Account Management, Sales, Customer Success, or a related field.
- Experience within food delivery, food tech, FMCG, or e-commerce industries is an advantage.
- Strong analytical skills with proficiency in Excel and/or Google Sheets.
- Ability to interpret data, identify trends, and provide actionable recommendations.
- Excellent communication, negotiation, and relationship management skills.
- Customer-focused mindset with a passion for delivering value.
- Self-motivated and able to thrive in a fast-paced environment.
- Fluency in Arabic is mandatory.
What We Offer
- Opportunity to work with one of the region's leading food delivery platforms.
- Dynamic and fast-paced work environment.
- Continuous learning and career development opportunities.
- Exposure to a diverse portfolio of restaurant and vendor partners.