Job Description/Specification:
Talabat, part of the global Delivery Hero Group, is seeking an Account Management Team Lead to strengthen restaurant partner relationships while leading and developing a team of account managers. This is a hands-on leadership role combining sales, account growth, partner success, performance management and commercial strategy.
The position is well suited to an experienced sales or account management professional who enjoys coaching teams while remaining directly involved with important partner accounts.
Key Responsibilities
- Lead and coach a team of account managers responsible for building successful, long-term restaurant partnerships.
- Manage critical and complex restaurant partner accounts personally, with responsibility for growth, satisfaction and account-plan execution.
- Guide team members through the complete client relationship cycle, including pitching, negotiation and ongoing account management.
- Develop account management strategies designed to improve partner success, commercial performance and revenue.
- Monitor daily, weekly and monthly team targets and work closely with account managers to maintain strong efficiency and effectiveness.
- Set clear performance expectations, provide regular guidance and support the professional development of team members.
- Conduct ongoing training and development to strengthen the team's sales and account management capabilities.
- Maintain detailed reporting on team performance, account progress and target attainment.
- Build strong relationships with restaurant partners by understanding their business needs and ensuring expectations are addressed.
- Use data and account-performance analytics to identify trends, opportunities and areas requiring attention.
- Work with cross-functional teams to resolve partner concerns and improve the overall partner experience.
- Prepare regular performance reports and strategic updates for senior management.
- Identify opportunities to improve account management processes and contribute to best practices.
- Drive the team's commercial pipeline and support achievement against established goals.
Requirements
Talabat is looking for a commercially minded professional with a strong passion for sales and relationship management.
Key qualifications include:
- 5+ years of experience, ideally in sales, account management or a related commercial role.
- Strong experience managing client or partner relationships.
- Demonstrated ability to work through transactional deal cycles.
- Strong sales orientation and confidence in pitching and negotiating.
- Ability to coach, motivate and develop account management professionals.
- High ownership, accountability and dedication to achieving targets.
- Creative approach to sales tactics and prospect or partner engagement.
- Ability to analyze account performance and turn data into practical recommendations.
- Experience using Salesforce CRM.
- Familiarity with Google Apps and digital productivity tools.
- Strong communication and relationship-building skills.
Why You’ll Love This Opportunity
This role offers the opportunity to combine people leadership with hands-on commercial ownership. Rather than managing a team from a distance, the Account Management Team Lead remains directly responsible for important restaurant partnerships while helping other account managers improve their performance.
It can be particularly valuable for professionals looking to progress from senior account management or sales into a broader team leadership position.
Who Should Apply?
The ideal candidate is a sales-driven account management professional who enjoys working toward measurable commercial goals. You should be comfortable managing multiple priorities, handling complex partner relationships and making decisions based on account data.
This position will suit someone who can balance two responsibilities effectively: developing people and growing business. Strong candidates will be confident enough to lead difficult negotiations themselves while also teaching their team how to handle similar situations.
Skills That Will Help You Succeed
Success in this role requires a combination of sales expertise, leadership and analytical thinking. Strong negotiation skills will help when dealing with complex partners, while coaching ability is essential for developing account managers.
Commercial awareness is equally important. Understanding account performance, identifying growth opportunities and using data to support recommendations can help the team make better decisions.
Organization and ownership are also critical because the role involves monitoring targets, reporting performance and maintaining relationships across multiple stakeholders.
How to Stand Out
When applying for an Account Management Team Lead position, focus your CV on measurable commercial achievements.
Instead of simply stating that you managed accounts, demonstrate the results you delivered. Highlight revenue growth, target attainment, partner retention, portfolio expansion, successful negotiations or improvements in team performance where applicable.
If you have managed complex restaurant, marketplace, e-commerce or other transactional accounts, make that experience prominent. Experience with Salesforce should also be clearly visible.
For leadership experience, show how you coached team members, improved performance or helped colleagues achieve commercial targets.
Interview Preparation
Expect the interview to combine sales, leadership and account-management scenarios.
Prepare examples showing how you have:
- Managed a difficult or high-value partner.
- Negotiated a commercially challenging deal.
- Increased revenue or business from an existing account.
- Coached an underperforming team member.
- Improved team target attainment.
- Used CRM or account data to identify an opportunity.
- Managed competing priorities across multiple accounts.
- Resolved a partner concern through cross-functional collaboration.
- Developed a creative sales approach to engage a prospect.
- Used performance reporting to identify and address a team-level issue.
Be ready to explain not only what you did, but also the commercial outcome and how you measured success.
Career Growth
An Account Management Team Lead role provides a strong progression path for professionals moving toward broader commercial leadership. The combination of team management, strategic account planning, partner growth and performance ownership can build experience relevant to senior sales, account management and commercial management positions.
Frequently Asked Questions
What does an Account Management Team Lead do?
The role combines leadership of an account management team with direct responsibility for critical partner accounts, including relationship management, sales, negotiation and business growth.
How much experience is required?
The stated requirement is 5+ years of experience, ideally in sales, account management or a related field.
Is this a purely managerial position?
No. The role is hands-on and includes personally managing key restaurant partner accounts while coaching the wider account management team.
What CRM experience is expected?
Experience using Salesforce is specifically mentioned in the qualifications.
What type of professional is likely to succeed?
A target-driven sales professional with strong relationship-building, negotiation, coaching, analytical and ownership skills is likely to be well suited to the position.