Rosewood Doha is a world-class luxury lifestyle destination inspired by Qatar's vibrant coral reefs. Opened in 2025, the property features a 155-room luxury hotel, 162 serviced apartments, 276 private residences, award-winning restaurants and lounges, extensive event spaces, and exclusive wellness experiences.
As part of the prestigious Rosewood Hotels & Resorts collection, Rosewood Doha has quickly established itself as one of Qatar's leading luxury hospitality destinations, earning recognition from renowned international hospitality and tourism organizations.
Why Join Rosewood Doha?
At Rosewood Doha, careers are built on purpose, passion, and meaningful experiences. Guided by the philosophy of Relationship Hospitality and the culture of Make the Place, associates are empowered to grow professionally while delivering extraordinary guest experiences.
Associate Benefits
- Competitive salary and benefits package
- Premium staff accommodation in Lusail and The Pearl
- Dedicated birthday leave
- Personalized career development plans
- Continuous training and learning opportunities
- Inclusive and supportive workplace culture
- Opportunities to grow within an internationally recognized luxury hospitality brand
Job Overview
Rosewood Doha is seeking a highly motivated Front Office Supervisor to oversee front desk operations, ensure exceptional guest service standards, and support the daily management of front office associates.
The successful candidate will play a key leadership role in delivering seamless guest experiences, supervising daily operations, maintaining service excellence, and ensuring compliance with luxury hospitality standards.
Key Responsibilities
Guest Experience & Service Excellence
- Deliver exceptional guest service and ensure all guest needs are handled promptly and professionally.
- Resolve guest concerns and complaints while maintaining high satisfaction levels.
- Monitor guest arrivals, departures, and overall front office operations.
- Conduct guest follow-ups after check-in to ensure a memorable experience.
- Maintain comprehensive knowledge of hotel facilities, services, promotions, and room categories.
Front Office Operations
- Supervise daily front desk activities, including check-in and check-out procedures.
- Monitor room availability and occupancy status.
- Ensure all guest requests are tracked and completed efficiently.
- Maintain operational readiness of front office equipment and systems.
- Oversee communication logs, guest correspondence, and mail handling procedures.
Team Leadership & Staff Management
- Prepare and manage staff schedules according to operational requirements.
- Conduct daily pre-shift briefings and operational meetings.
- Assign duties and coordinate staff workloads effectively.
- Monitor employee performance and provide coaching when necessary.
- Ensure associates comply with grooming, appearance, and service standards.
Quality Assurance & Compliance
- Ensure adherence to Rosewood brand standards and departmental procedures.
- Maintain cleanliness, organization, and professionalism throughout front office areas.
- Follow up on quality audits and luxury hospitality standards, including Forbes, LQA, and Rosewood requirements.
- Ensure security procedures and guest privacy standards are consistently maintained.
Financial & Cashiering Responsibilities
- Supervise cashiering procedures and financial transactions.
- Monitor account settlements, posting charges, and payment processing.
- Ensure compliance with finance policies related to cash handling and reporting.
- Review cashier reports, receipt balancing, petty cash transactions, and closing procedures.
Requirements
Preferred Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Previous experience in Front Office Operations within a luxury hotel environment.
- Supervisory experience in hospitality or guest services.
- Strong understanding of hotel management systems and front office procedures.
Key Skills
- Excellent leadership and team management abilities.
- Strong communication and interpersonal skills.
- Exceptional customer service and problem-solving capabilities.
- Ability to work in a fast-paced luxury hospitality environment.
- Strong organizational and multitasking skills.
- Attention to detail and commitment to service excellence.
- Knowledge of luxury hotel standards and guest experience management.
Why This Opportunity Stands Out
This role offers the opportunity to be part of one of Qatar's most prestigious luxury hospitality destinations while developing your career within an internationally renowned hotel group. You'll work alongside industry professionals, deliver unforgettable guest experiences, and contribute to shaping the future of luxury hospitality in Doha.
Apply Now
Take the next step in your hospitality career and join a team dedicated to excellence, innovation, and creating extraordinary experiences for every guest.