Job Description/Specification:
Rosewood Doha is seeking a Residences Lounge Supervisor to support exceptional guest and resident experiences within its luxury residential environment. The role combines personalized hospitality, team leadership, lounge operations, resident engagement, events, training, and service recovery.
This opportunity is suited to an experienced hospitality professional who can lead by example, build strong resident relationships, and maintain high service standards while coordinating the day-to-day operation of the Residences Lounge.
Key Responsibilities
- Develop and maintain strong relationships with residents and guests.
- Work closely with the Residences Butler Team by sharing relevant guest preferences and habits to support personalized service.
- Handle resident complaints professionally, ensuring timely follow-up and accurate communication through daily logs.
- Maintain effective communication with other departments and represent the Residences Lounge in department communication meetings.
- Guide, motivate, train, and develop the Residences Lounge team.
- Conduct performance evaluations, provide coaching, and address performance issues when required.
- Prepare staff schedules according to the staffing guide and reconcile payroll.
- Support the Residences Manager during their absence and take responsibility for relevant operational duties.
- Occasionally coordinate activities involving the Residences Butler team.
- Plan and coordinate weekly and monthly events, activities, and gatherings for residents.
- Maintain an up-to-date calendar of resident events and communicate activities to residents and the Residences team.
- Oversee the efficient daily operation of the Residences Lounge.
- Develop and update Standard Operating Procedures (SOPs) when required.
- Monitor resident satisfaction and identify opportunities to improve the lounge experience.
- Coordinate with Residences Butlers to ensure amenities are prepared for arrivals, departures, and special occasions.
Requirements
The provided role information does not specify formal education or minimum years of experience. However, the responsibilities clearly call for a hospitality professional with experience in:
- Guest or resident relationship management.
- Luxury hospitality and personalized service.
- Team supervision, coaching, and staff development.
- Complaint handling and service recovery.
- Lounge or guest-area operations.
- Event planning and coordination.
- Staff scheduling and payroll reconciliation.
- SOP implementation and training.
- Cross-departmental communication.
- Maintaining consistent service and safety standards.
Who Should Apply?
This position is particularly suitable for hospitality professionals who enjoy creating personalized experiences and building genuine relationships with guests. The ideal candidate should be confident taking ownership of operational situations while remaining attentive to individual resident preferences.
Leadership experience is important because the role involves guiding the Residences Lounge team, supporting performance evaluations, coordinating schedules, delivering training, and stepping in for the Residences Manager when required.
Skills That Will Help You Succeed
Guest relationship management is central to the position. Understanding preferences, anticipating needs, and ensuring amenities are prepared for important occasions can directly influence resident satisfaction.
Strong communication and service recovery skills are equally important. Complaints must be handled promptly and professionally, with appropriate follow-up and clear documentation.
The role also requires practical leadership skills. Scheduling, coaching, performance evaluations, SOP training, payroll reconciliation, and event coordination require organization and attention to detail.
How to Stand Out
Your CV should demonstrate specific examples of luxury hospitality, guest relations, team leadership, and operational responsibility.
Highlight experience managing VIP or residential guests, handling service recovery, leading hospitality teams, organizing resident or guest events, and developing SOPs or training programs.
If you have experience improving guest satisfaction or successfully managing a busy lounge or guest-service environment, explain the results wherever possible.
Interview Preparation
Prepare examples of how you have handled a demanding guest complaint while protecting the overall guest relationship. You may also be asked how you would manage competing operational priorities during a busy period.
Be ready to discuss your approach to team motivation, coaching, performance management, staff scheduling, and maintaining consistent service standards.
You should also prepare examples of events or activities you have coordinated and explain how you controlled costs while maintaining a high-quality guest experience.
Career Growth
The position offers broad exposure to luxury residential hospitality, guest experience, team leadership, events, operational standards, and service management. Strong performance can build a foundation for progression into broader Residences, Guest Experience, Front Office, or Hospitality Operations leadership roles.
Why Consider Rosewood Doha?
Rosewood Doha combines luxury hospitality with residential living, culinary experiences, wellness, retail, and events. The destination includes a 155-key hotel, 162 serviced apartments, 276 private residences, multiple restaurants and lounges, event spaces, Asaya wellness, and the Rosewood Manor Club.
Rosewood Doha also highlights competitive salary and benefits, associate accommodation in Lusail and The Pearl, a birthday day off, personalized development plans, and continuous learning opportunities.
Frequently Asked Questions
What is the main focus of the Residences Lounge Supervisor role?
The position focuses on resident relationships, lounge operations, team leadership, personalized service, events, service recovery, and maintaining hospitality standards.
Will the supervisor manage a team?
Yes. The role includes guiding and motivating the Residences Lounge team, conducting performance evaluations, coaching associates, scheduling staff, and delivering training.
Does the role involve event planning?
Yes. The supervisor plans and coordinates weekly and monthly events, activities, and gatherings for residents while maintaining cost control.
Does the position involve working with Residences Butlers?
Yes. The supervisor coordinates with the Butler team to share guest preferences and ensure amenities are prepared for arrivals, departures, and special occasions.
What development opportunities are highlighted by Rosewood Doha?
Rosewood Doha states that associates receive personalized development plans and continuous learning opportunities to support their career growth.