We are seeking a highly motivated and innovative Systems Support Specialist to support the digital transformation of airport operations through automation, system optimization, and technology-driven solutions.
In this role, you will serve as the primary System Owner and Subject Matter Expert (SME) for operational technology platforms, ensuring system performance, reliability, security, and alignment with business objectives. You will play a critical role in delivering automation initiatives, supporting operational systems, driving continuous improvement, and enhancing customer and operational experiences across airport operations.
Key Responsibilities
- Drive automation and digital transformation initiatives that improve operational efficiency, customer experience, and business value.
- Act as System Owner and SME for assigned operational technology platforms.
- Manage and support mission-critical airport systems, including:
- Passenger Check-in Systems
- Self-Service Technologies
- Interline Integration Platforms
- Weight & Balance Systems
- Load Control Applications
- Biometric Solutions
- Regulatory and Security Systems
- Access Management Systems
- Lead the implementation, enhancement, and rollout of new technologies and automation solutions.
- Monitor system performance, investigate incidents, perform root cause analysis, and coordinate resolution plans.
- Collaborate with business and technical stakeholders to gather requirements and translate them into scalable technology solutions.
- Identify and implement process improvements and automation opportunities that deliver measurable operational benefits.
- Ensure compliance with governance, cybersecurity, audit, and risk management requirements.
- Coordinate with internal departments, vendors, and external partners to manage projects, risks, and performance outcomes.
- Develop business cases, reports, and technology recommendations to support strategic decision-making and long-term automation roadmaps.
- Support operational continuity and ensure critical systems remain available and efficient.
Requirements
Education
- Bachelor's Degree or equivalent qualification in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.
Experience
- Minimum 5 years of relevant experience in:
- System Support
- Automation
- Business Analysis
- Digital Transformation
- Operational Technology Management
- Experience supporting critical business applications and operational systems.
- Strong stakeholder management and requirements-gathering experience.
- Understanding of system lifecycle management and support processes.
Technical Skills
Essential
- System support and administration
- Automation and digital transformation initiatives
- Business analysis and process improvement
- Incident management and root cause analysis
- Operational technology support
- Requirements gathering and stakeholder engagement
- Governance, compliance, and cybersecurity awareness
- Project coordination and implementation
Preferred
Experience with:
- Amadeus Altea Suite
- Departure Control Systems (DCS)
- Airport operational technologies
- Passenger processing systems
- Self-service airport technologies
- Biometrics and identity management solutions
- Operational reporting and analytics platforms
- Microsoft Power BI
- Data visualization and business intelligence tools
Airport Systems Knowledge
Knowledge of:
- DCS (Departure Control Systems)
- BRS (Baggage Reconciliation Systems)
- IATCI (Interline Through Check-In)
- Self-Service Technologies
- Biometrics Solutions
- Ground Handling and Airport Systems
Preferred Certifications
- PMP (Project Management Professional)
- Agile Certification
- Scrum Certification
- Microsoft Certified Power BI Data Analyst Associate
- Business Intelligence Certifications
- Data Analytics Certifications
Key Competencies
- Analytical thinking and problem-solving
- Technical troubleshooting
- Strategic planning and innovation
- Communication and presentation skills
- Stakeholder management
- Process improvement mindset
- Project and change management
- Customer-focused approach
- Ability to perform in a fast-paced operational environment
What We Offer
- Opportunity to work on large-scale airport technology and automation initiatives.
- Exposure to cutting-edge operational and digital transformation projects.
- Professional growth and career development opportunities.
- Collaborative and innovative working environment.
- Chance to contribute to improving airport operations, efficiency, and passenger experience.
Apply Now
If you are passionate about technology, automation, and transforming airport operations through innovative solutions, we invite you to apply and become part of a team committed to operational excellence and continuous improvement.