We are seeking a proactive and technically skilled Assistant IT Manager to support the day-to-day management of our IT operations. The successful candidate will play a key role in maintaining, securing, and optimizing the organization's technology infrastructure while providing exceptional support to internal stakeholders. This position requires strong technical knowledge, problem-solving abilities, and a service-oriented approach in a fast-paced environment.
Key Responsibilities
- Manage the daily operation and maintenance of IT systems, networks, hardware, and software.
- Support the installation, configuration, testing, and deployment of technology infrastructure and systems.
- Provide technical support and troubleshooting assistance to employees and departments.
- Monitor system performance and ensure maximum uptime and reliability.
- Implement and support cybersecurity measures, data protection practices, and IT compliance standards.
- Manage user accounts, access permissions, and IT asset inventories.
- Coordinate with technology vendors and service providers for maintenance and support activities.
- Support business-critical applications and systems, including operational and customer-facing platforms.
- Maintain system documentation, backup procedures, and disaster recovery records.
- Assist in identifying and implementing technology solutions that improve operational efficiency and user experience.
- Support software upgrades, system enhancements, and infrastructure projects.
- Ensure IT incidents and service requests are resolved in a timely and professional manner.
Requirements
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related discipline.
- Minimum of 4 years of relevant IT experience, including experience in a supervisory, specialist, or senior support role.
- Strong knowledge of networking, server administration, cybersecurity, and IT support services.
- Experience with enterprise applications, business systems, and technology infrastructure.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to effectively manage multiple priorities and deadlines.
- Proactive, customer-focused, and service-oriented mindset.
- Experience in the hospitality industry is an advantage but not essential.
Preferred Skills
- Network administration and infrastructure management.
- Microsoft 365 administration.
- Active Directory and Windows Server management.
- Firewall and security management.
- Backup and disaster recovery solutions.
- Vendor and project coordination.
- IT asset and inventory management.
What We Offer
- Competitive salary and benefits package.
- Career growth and development opportunities.
- Collaborative and dynamic working environment.
- Exposure to diverse technologies and projects.
- Opportunity to contribute to organizational innovation and digital transformation.
Apply today and become a key contributor to delivering reliable, secure, and efficient technology solutions that support business success.