Director of Front of House

Job Description/Specification:

Rosewood Doha is seeking an experienced hospitality leader to oversee Front of House operations, guest experience, service quality, financial performance, and associate development. The role is suited to a luxury hotel professional who can maintain exceptional service standards while managing guest expectations, operational performance, revenue opportunities, and team development.

Key Responsibilities

Quality & Guest Experience

• Ensure Front of House areas and teams consistently meet Rosewood service standards.
• Lead initiatives that strengthen awareness and application of service standards across Front of House operations.
• Review quality audit results and ensure departmental action plans are implemented and followed up.
• Maintain a visible Front of House presence, welcoming VIP and regular guests and monitoring the appearance and cleanliness of guest areas.
• Work with Guest Relations to review daily arrivals and departures, room allocations, VIP requirements, and guest amenities.
• Maintain accurate guest histories and ensure individual guest preferences and requirements are followed.
• Monitor associate performance to ensure guests receive prompt, courteous, and personalized service.
• Drive service performance in line with Forbes, LQA, and Rosewood Brand Standards.
• Monitor guest satisfaction, manage concerns and complaints, and ensure effective service recovery.
• Oversee group business and ensure conference requirements are delivered in coordination with event organizers.
• Review VIP and arrival reports to ensure special requirements are met or exceeded.
• Maximize room inventory during periods of high occupancy and sold-out nights.

Financial & Commercial Performance

• Identify opportunities to improve hotel profitability through resource efficiency and control of wastage.
• Promote hotel facilities and services, including transfers, valet, spa, and Food & Beverage outlets.
• Set and manage targets for the Front Office upselling program.
• Review departmental performance, customer issues, strategic priorities, and future activities through regular meetings.
• Monitor departmental budgets, investigate variances, and implement corrective actions.
• Forecast revenue and payroll regularly and take action to improve performance against budget.
• Ensure agreed credit procedures are followed and participate in relevant credit meetings.

Leadership & Associate Development

• Drive productivity improvements without compromising guest service.
• Maintain professional standards covering conduct, appearance, hygiene, uniforms, and workplace presentation.
• Develop and update departmental policies, procedures, and operating manuals.
• Ensure teams are properly organized, trained, motivated, and prepared to deliver required service standards.
• Support onboarding and job-skills training for new associates.
• Maintain accurate training, development, and departmental communication records.
• Participate in recruitment interviews with the Talent & Culture team.
• Conduct regular one-to-one discussions, performance reviews, and appraisals.
• Support succession planning and the development of high-potential associates.
• Maintain appropriate discipline and participate in grievance or disciplinary discussions when required.
• Support associate welfare and motivation through feedback, surveys, appraisals, and regular communication.

Requirements

The source description does not specify a particular degree, number of years of experience, or professional certification. However, the responsibilities clearly call for a senior Front Office or luxury hospitality leadership background with experience managing service quality, guest relations, budgets, revenue performance, and teams.

Candidates should be comfortable working with luxury service standards, guest recovery, VIP handling, inventory management, upselling, forecasting, departmental budgets, training, performance management, and operational procedures.

Who Should Apply?

This opportunity is particularly relevant to hospitality professionals who have progressed into senior Front Office, Rooms Division, Guest Experience, or related operational leadership positions.

The ideal candidate should combine a strong eye for service detail with commercial awareness. You should be confident interacting directly with guests while also being capable of reviewing budgets, performance data, quality audits, staffing requirements, and departmental processes.

Skills That Will Help You Succeed

Success in this position requires a combination of luxury guest-service expertise and people leadership. Strong communication, problem-solving, organization, attention to detail, coaching, and decision-making are important.

You should also be comfortable balancing competing priorities: protecting the guest experience while improving productivity, controlling resources, supporting revenue generation, and maintaining high standards across a busy Front of House operation.

How to Stand Out

When preparing your CV, focus on measurable hospitality achievements rather than listing routine duties. Highlight examples involving guest satisfaction, service recovery, quality audit performance, upselling, occupancy periods, revenue improvement, cost control, team development, or successful operational initiatives.

If you have worked with Forbes, LQA, or luxury hotel brand standards, make that experience highly visible. Examples of managing VIP guests, complex group arrivals, sold-out periods, or significant service-recovery situations can also strengthen your profile.

Interview Preparation

Be prepared for practical questions about handling dissatisfied VIP guests, maintaining service standards during high occupancy, improving Front Office upselling, and managing operational pressure without reducing guest satisfaction.

You may also be asked how you would respond to a departmental budget variance, improve associate productivity, prepare a revenue forecast, handle repeated quality-audit findings, or develop an underperforming team member.

Leadership scenarios are also likely to focus on coaching, performance management, succession planning, discipline, and maintaining motivation across a diverse hospitality team.

Career Growth

Rosewood Doha describes its associate experience as focused on professional development, continuous learning, and personalized development plans. The property also highlights opportunities to work within a diverse hospitality environment and offers associate accommodation, competitive benefits, and a birthday day off.

For an experienced Front Office leader, this type of role can provide exposure across luxury guest experience, commercial performance, quality management, and people leadership within a large integrated hospitality destination.

Frequently Asked Questions

What is the main focus of this Rosewood Doha role?
The position combines Front of House leadership, luxury guest experience, service quality, financial performance, and associate development.

Which service standards are mentioned in the role?
The responsibilities specifically reference Forbes, LQA, and Rosewood Brand Standards.

Does the role involve financial management?
Yes. The position includes departmental budgets, revenue and payroll forecasting, variance management, profitability initiatives, credit procedures, and Front Office upselling targets.

Does the role involve direct team leadership?
Yes. Responsibilities include training, performance reviews, recruitment interviews, succession planning, associate motivation, discipline, and development.

What benefits are mentioned by Rosewood Doha?
The source highlights a competitive salary and benefits package, associate accommodation in Lusail and the Pearl, a birthday day off, personalized development plans, and continuous learning opportunities.