We are seeking a motivated and experienced Customer Service Team Leader to oversee aircraft catering and airside service operations. The successful candidate will ensure the safe, accurate, and timely loading of aircraft in compliance with food safety standards, airline specifications, and airport regulations. This role requires strong leadership skills, operational expertise, and a commitment to delivering exceptional service.
Key Responsibilities
Flight Catering & Operations
- Ensure assigned flights are dispatched on schedule according to airline requirements and galley loading plans.
- Supervise the preparation, loading, and dispatch of catering equipment, supplies, and onboard service items.
- Verify compliance with food safety procedures, including temperature monitoring and documentation.
- Coordinate with catering, warehouse, equipment, and support departments to ensure seamless operations.
- Handle complex, long-haul, VIP, and charter flight requirements when necessary.
Customer & Airline Service
- Conduct professional handovers to cabin crew and ensure all required documentation is completed accurately.
- Communicate operational updates and resolve service-related issues promptly.
- Maintain high standards of customer service and ensure airline-specific requirements are met.
Team Leadership
- Lead and supervise Customer Service Agents, Loading Assistants, and Equipment Operators.
- Provide operational guidance, coaching, and performance feedback.
- Identify training needs and support employee development initiatives.
- Ensure compliance with company policies and safety procedures.
Safety & Compliance
- Adhere to all airport safety regulations and airside operational standards.
- Ensure proper use and maintenance of assigned equipment and personal protective equipment (PPE).
- Monitor ramp safety procedures, including vehicle movement and aircraft servicing operations.
- Report operational irregularities, safety concerns, and emergencies to management.
Requirements
Education & Experience
- High School Diploma with at least 2 years of relevant experience, or
- Bachelor's Degree (or equivalent) with at least 1 year of relevant experience.
Skills & Competencies
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of food safety practices and airside safety regulations.
- Excellent organizational and time management skills.
- Ability to work under pressure in a fast-paced operational environment.
- Experience in customer service or operational support roles.
- Understanding of aircraft galley loading procedures and airline catering operations is an advantage.
Preferred Qualifications
- Arabic language proficiency.
- Knowledge of hydraulic vehicle troubleshooting and equipment operations.
Why Join Us?
- Work in a dynamic airport operations environment.
- Lead a diverse and professional team.
- Grow your career within a fast-paced aviation industry.
- Gain exposure to international airline operations and customer service excellence.
Apply Now
Ready to take the next step in your aviation career? Submit your application today and become part of a team dedicated to operational excellence and exceptional customer service.