Job Description/Specification:
The Enterprise Automation Manager will lead organization-wide automation initiatives designed to improve operational efficiency, simplify workflows, and enhance the employee experience. The role combines automation strategy, technical oversight, team leadership, vendor management, and business transformation across a large telecommunications environment.
💼 Key Responsibilities
- Develop and lead the enterprise automation vision, strategy, and roadmap in line with organizational objectives.
- Identify manual and inefficient processes that can be transformed into scalable digital workflows.
- Lead the design, development, and deployment of automation solutions across business functions.
- Guide automation specialists and create a culture focused on innovation, accountability, and continuous improvement.
- Set team objectives, provide coaching, and support the professional development of automation professionals.
- Work with business units to identify high-value automation opportunities through workshops and discovery sessions.
- Establish governance processes covering automation security, compliance, data protection, and operational controls.
- Monitor automation performance and identify opportunities for optimization and continuous improvement.
- Manage external automation vendors and service providers, including delivery standards and SLA performance.
- Coordinate with IT, HR, Finance, Operations, and other stakeholders to align automation with enterprise architecture and data-governance requirements.
🎯 Requirements
- Bachelor's degree in Telecommunications, Computer and Communications Engineering, Electrical Engineering, Electronics Engineering, or a related discipline.
- Minimum 10 years of experience in a similar role.
- At least 5 years of experience in IT, digital transformation, or automation.
- 5+ years of hands-on Robotic Process Automation (RPA) experience.
- Relevant experience in engineering, IT, or telecommunications, preferably within the telecom industry.
- Strong understanding of workflow design, process automation, and automation lifecycle management.
- Experience with low-code/no-code automation platforms.
- Practical knowledge of RPA, enterprise integration, APIs, data connectors, and middleware.
- Understanding of governance, compliance, data security, workflow systems, and ticketing platforms.
- Demonstrated ability to lead teams, influence stakeholders, and translate business requirements into technology solutions.
🚀 Why You'll Love This Opportunity
- Lead automation initiatives across a large technology and telecommunications environment.
- Work on enterprise-level digital transformation projects.
- Combine technical leadership with people and stakeholder management.
- Influence how employees interact with digital workflows and internal platforms.
- Drive measurable improvements in efficiency, process quality, and operational performance.
👤 Who Should Apply?
This role is suited to a senior automation or digital-transformation professional with substantial experience delivering RPA and workflow solutions at scale. Candidates should be comfortable moving between strategic planning, technical discussions, team leadership, and business stakeholder engagement.
The strongest profiles will typically combine hands-on automation knowledge with the ability to build an enterprise roadmap and persuade business teams to adopt new digital processes.
⭐ Skills That Will Help You Succeed
Key technical skills include RPA, workflow automation, low-code/no-code platforms, APIs, middleware, data connectors, enterprise integration, and automation governance.
Strong leadership, communication, change management, stakeholder engagement, problem-solving, and business-process analysis skills are equally important. The ability to explain technical automation opportunities in terms of business outcomes is particularly valuable.
💡 How to Stand Out
Your CV should demonstrate specific automation results, not just list RPA technologies.
Highlight projects where you:
- Automated high-volume manual processes.
- Reduced processing time or operational costs.
- Improved employee or customer experience.
- Integrated multiple systems through APIs or middleware.
- Led RPA or workflow teams.
- Established automation governance frameworks.
- Managed automation vendors and SLAs.
- Increased adoption of digital workflows.
Include measurable results such as hours saved, transaction volumes automated, percentage reduction in processing time, cost savings, or number of workflows deployed.
🎤 Interview Preparation
Be prepared for questions such as:
- How would you develop an enterprise automation roadmap?
- How do you decide which processes should be automated?
- Describe an RPA project you led from discovery through deployment.
- How do you measure the ROI of automation?
- How would you handle resistance to a new automated workflow?
- What governance controls should be established for enterprise RPA?
- How do APIs, middleware, and data connectors support automation?
- How would you manage an automation vendor that is failing to meet its SLA?
Use practical examples and explain the business problem, automation approach, technologies used, stakeholders involved, and measurable outcome.
📈 Career Growth
Experience in enterprise automation can support progression toward roles such as Head of Automation, Digital Transformation Manager, Enterprise Architecture Manager, Technology Transformation Director, Automation Director, or Head of Digital Transformation.
❓ Frequently Asked Questions
What degree is required?
A Bachelor's degree in Telecommunications, Computer and Communications, Electrical/Electronics Engineering, or a related discipline is specified.
How much experience is required?
The role requires 10 years of experience in a similar position, including at least 5 years in IT, digital transformation, or automation.
Is RPA experience mandatory?
The job requirements specify more than 5 years of work experience with Robotic Process Automation.
What technical skills are important?
RPA, workflow systems, low-code/no-code platforms, APIs, data connectors, middleware, enterprise integration, and automation governance are key areas.
Is this purely a technical role?
No. The position combines technical oversight with team leadership, stakeholder management, change management, vendor coordination, and enterprise automation strategy.