Job Description/Specification:
Hitachi Energy is seeking a HUB Sales Operations Manager to support sales excellence across its Middle East and Africa (MEA) Service business. The position focuses on optimizing sales processes, strengthening pipeline and forecasting governance, and using business intelligence and analytics to support commercial decision-making.
The role works closely with business leaders and Local Service Units (LSUs), using Salesforce, Power BI, reporting automation, sales analytics, and CRM governance to improve sales effectiveness and operational visibility.
Key Responsibilities
Sales Operations & Process Excellence
- Optimize sales processes, pipeline governance, and opportunity management across the MEA Service organization.
- Oversee GTS and MIMO processes and promote standardized sales workflows.
- Identify process bottlenecks and implement continuous improvements.
- Monitor sales process compliance and operational effectiveness.
Sales Analytics & Business Intelligence
- Maintain Salesforce data integrity and act as a regional Salesforce subject matter expert.
- Develop and maintain Power BI dashboards, KPI scorecards, and automated reports.
- Analyze sales, pipeline, forecasting, order intake, and performance data.
- Convert complex data into actionable business insights for management.
Forecasting & Performance Management
- Support forecasting, budgeting, and revenue-planning activities.
- Monitor forecast accuracy, pipeline health, conversion rates, and sales performance.
- Coordinate forecast, pipeline, and business review meetings.
- Identify risks, opportunities, and corrective actions based on performance data.
Sales Enablement & Digital Tools
- Lead the implementation and optimization of CRM, analytics, and sales enablement tools.
- Drive reporting automation and business intelligence initiatives.
- Support users with Salesforce, Power BI, forecasting processes, and sales analytics tools.
Stakeholder Management
- Work closely with Sales, Marketing, Finance, Front-End Sales, and Local Service Units.
- Serve as the main contact for sales reporting, analytics, forecasting, and sales operations governance.
- Provide data-driven insights to leadership to support commercial planning.
Governance & Continuous Improvement
- Establish best practices for sales operations, reporting, analytics, and data management.
- Improve data quality and process compliance.
- Promote data-driven decision-making across the organization.
- Ensure compliance with applicable internal and external regulations, procedures, and guidelines.
Qualifications & Experience
- Bachelor’s or Master’s degree in Business Analytics, Data Science, Sales, Marketing, or a related field.
- Minimum 5 years of experience in Sales Operations, Business Analytics, Commercial Excellence, or a related function.
- Strong experience with Salesforce reporting, forecasting, pipeline management, CRM governance, and dashboarding.
- Hands-on experience with Power BI, data visualization, reporting automation, and analytics.
- Ability to translate complex data into practical business insights.
- Strong communication, stakeholder-management, and problem-solving skills.
- Ability to work effectively in a fast-paced, cross-functional, matrix organization.
- Experience with multi-country sales operations, commercial reporting, and forecasting.
- Experience in B2B sales and/or the energy sector is an advantage.