Job Description/Specification:
Manforce Trading is seeking an experienced Operations Manager to lead day-to-day operations and strengthen workforce delivery, site coordination, logistics, and operational processes across the business.
The role will oversee manpower mobilization and demobilization, workforce deployment, accommodation, transportation, welfare, supplier management, and site operations. The successful candidate will also lead initiatives to improve operational efficiency through Odoo, automation, data, dashboards, and practical AI applications.
This is a hands-on management position requiring strong ownership, problem-solving ability, team leadership, and the ability to coordinate multiple sites, clients, employees, and external suppliers.
Key Responsibilities
Operations & Team Management
- Lead daily operational activities and establish clear responsibilities, KPIs, and deadlines.
- Conduct regular operational reviews and ensure agreed actions are completed.
- Identify manpower shortages, delays, service issues, and operational risks and implement corrective actions.
- Promote accountability, discipline, ownership, and timely execution.
Manpower Mobilization & Site Operations
- Manage workforce mobilization and demobilization according to client requirements.
- Coordinate documentation, accommodation, transportation, PPE, inductions, access, and site deployment.
- Monitor manpower availability, deployment, demobilization, and idle resources.
- Manage replacements, transfers, absenteeism, emergency manpower requirements, and redeployment.
- Coordinate with clients and site representatives to ensure reliable manpower delivery.
- Resolve site complaints and operational issues promptly.
Camp, Welfare & Transportation
- Oversee workforce accommodation, occupancy, cleanliness, maintenance, security, discipline, and welfare.
- Conduct regular camp inspections and ensure issues are addressed.
- Plan transportation between camps, sites, offices, and other locations.
- Improve vehicle utilization, route planning, punctuality, and transportation cost efficiency.
- Maintain contingency arrangements for urgent transportation and manpower movements.
- Ensure employees have the required PPE, tools, and safety support.
Manpower Suppliers & Vendors
- Develop and maintain a reliable network of local manpower suppliers.
- Maintain preferred and backup suppliers for key manpower categories.
- Evaluate suppliers based on capacity, quality, pricing, documentation, responsiveness, and reliability.
- Monitor supplier performance and address recurring issues.
- Coordinate with transportation, accommodation, and other operational service providers.
Odoo, Automation & Process Improvement
- Review operational processes and eliminate unnecessary delays, duplication, and manual work.
- Develop and implement practical SOPs and standardized workflows.
- Lead the business-side implementation and adoption of Odoo for operational activities.
- Improve operational data capture and management reporting.
- Develop dashboards and visibility tools for management.
- Identify practical uses of automation and AI for workforce planning, scheduling, reporting, alerts, manpower matching, and decision-making.
- Ensure technology initiatives deliver measurable operational improvements.
Performance & Cost Control
- Monitor KPIs covering manpower deployment, utilization, transportation, accommodation, suppliers, client issues, and service delivery.
- Identify opportunities to reduce idle manpower, inefficient transportation, excess accommodation, emergency procurement, and other avoidable costs.
- Coordinate closely with Recruitment, HR/Admin, Finance, Sales, HSE, Procurement, IT, and management.
- Provide management with concise reports covering performance, risks, exceptions, and corrective actions.
- Support business growth by ensuring the company can reliably scale manpower delivery.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations Management, Engineering, Supply Chain, HR, or a related field.
- Minimum 7 years of relevant operational experience.
- Experience in manpower supply, contracting, workforce services, facilities management, construction support, industrial services, or another labour-intensive environment.
- Proven experience managing operational teams and performance.
- Experience in workforce mobilization, deployment, logistics, and site operations.
- Knowledge of workforce accommodation, welfare, and transportation management.
- Experience managing manpower suppliers and operational vendors.
- Demonstrated process-improvement experience.
- Experience with ERP or operational management systems; Odoo experience is an advantage.
- Understanding of automation, data, and AI applications in operations.
- Qatar/GCC experience is preferred.
- Proficiency in English and Hindi.
Key Skills
- Operations leadership
- Workforce planning and deployment
- Mobilization and demobilization
- Site and client coordination
- Camp and workforce welfare management
- Transportation and logistics
- Manpower supplier management
- Vendor management
- Process improvement and SOP development
- Odoo/ERP systems
- Automation and AI awareness
- Cost and resource optimization
- Data-driven decision-making
- Problem-solving
- Team leadership and accountability
- Communication and negotiation
Key Performance Areas
The Operations Manager will be responsible for improving:
- Timely completion of manpower mobilizations.
- Workforce deployment and utilization.
- Reduction of idle manpower and avoidable operating costs.
- Replacement and issue-resolution turnaround times.
- Client satisfaction and recurring complaint levels.
- Camp and welfare performance.
- Transportation punctuality and utilization.
- Supplier availability and reliability.
- Team KPI achievement.
- Odoo implementation and adoption.
- Reduction of manual and duplicated processes.
- Productivity gains through process improvement, automation, and AI.
- Overall operational reliability and scalability.