Customer Service Executive (Female Only)

Job Description/Specification:

A Customer Service Cum Secretary in Qatar combines customer support, appointment scheduling, administrative coordination, and daily operations. This role is particularly suited to an organized professional who can communicate effectively with customers while coordinating cleaners, drivers, and management.

The position requires strong knowledge of Doha routes, excellent communication skills, and the ability to manage multiple bookings and schedule changes in a fast-paced service environment.

💼 Key Responsibilities

• Answer customer calls, emails, and WhatsApp messages professionally.
• Respond to customer questions and provide accurate information about cleaning services and appointments.
• Book, reschedule, and cancel cleaning appointments.
• Coordinate customer requirements with cleaners and drivers.
• Prepare and communicate daily work schedules to field teams.
• Ensure cleaners arrive at assigned locations on time.
• Monitor job completion and update customers regarding delays or changes.
• Follow up with customers after services to assess satisfaction.
• Handle customer complaints and resolve issues or escalate them to management when appropriate.
• Coordinate emergency bookings and last-minute schedule changes.
• Maintain accurate customer and booking records in the company system.
• Report operational problems and scheduling issues to management promptly.
• Provide general secretarial and administrative support.
• Assist with daily coordination between customers, field employees, drivers, and management.

🎯 Requirements

• Bachelor's degree or diploma in Business Administration or a related field is preferred.
• Previous customer service experience.
• Experience working for a cleaning, maintenance, home-services, or other service-based company is an advantage.
• Proficiency in Microsoft Word and Excel.
• Familiarity with CRM, booking, scheduling, or customer-management software is an advantage.
• Excellent spoken and written communication skills.
• Excellent knowledge of Doha routes and locations.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize competing requests.
• Professional telephone etiquette.
• Good problem-solving and conflict-resolution skills.
• Strong attention to detail and accuracy.
• Ability to work effectively under pressure.
• Positive attitude and ability to work as part of a team.

🚀 Why You'll Love This Opportunity

• Combine customer service, administration, and operations coordination in one role.
• Gain practical experience in the Qatar home-services sector.
• Work directly with customers as well as cleaners, drivers, and management.
• Develop valuable scheduling, communication, and service-management skills.
• Receive a stated monthly package of QAR 3,000, consisting of QAR 2,500 basic salary and QAR 500 food allowance.

👤 Who Should Apply?

This role is suitable for a Customer Service Representative, Customer Service Executive, Secretary, Administrative Assistant, Service Coordinator, Booking Coordinator, or Office Coordinator with strong communication and organizational skills.

The ideal candidate should enjoy dealing with customers and be comfortable coordinating several moving parts at the same time. You may need to handle a customer call while responding to WhatsApp messages, checking a cleaner's schedule, and arranging a booking change.

Strong knowledge of Doha is particularly useful because the role involves coordinating cleaners and drivers across different locations.

⭐ Skills That Will Help You Succeed

The most important combination is customer service + scheduling + local coordination.

You should be comfortable communicating through telephone, email, and WhatsApp while maintaining a professional tone. Good time management is essential because cleaning appointments may need to be moved, cancelled, or urgently arranged.

Knowledge of Doha roads, neighborhoods, and locations can help with scheduling and reducing delays.

Basic Microsoft Office skills, especially Excel, can also help with maintaining schedules, customer information, and operational records.

💡 How to Stand Out

Your CV should clearly demonstrate experience in customer service and operational coordination.

Highlight:

• Customer service experience.
• Cleaning, maintenance, hospitality, or home-services experience.
• Appointment and booking management.
• WhatsApp and telephone customer support.
• Complaint handling and conflict resolution.
• Scheduling employees or field teams.
• Coordination with drivers or mobile workers.
• Knowledge of Doha routes and locations.
• Microsoft Excel and Word skills.
• CRM or scheduling-system experience.
• Experience handling high volumes of customer requests.

If you have managed a large number of daily bookings or coordinated multiple field employees, include specific figures where possible.

🎤 Interview Preparation

Expect questions about customer complaints, appointment scheduling, multitasking, and field-team coordination.

You may be asked what you would do if a cleaner is delayed while the customer is waiting, how you would handle a dissatisfied customer, or how you would manage several urgent bookings at the same time.

Prepare examples showing how you remained calm under pressure, communicated delays professionally, and found practical solutions.

You may also be asked about your knowledge of Doha. Be prepared to demonstrate that you can identify major areas and plan appointments efficiently based on locations and schedules.

📈 Career Growth

Experience in this role can lead to positions such as Senior Customer Service Executive, Operations Coordinator, Service Coordinator, Office Administrator, Customer Service Supervisor, or Operations Manager.

Developing additional skills in CRM systems, workforce scheduling, customer retention, and service operations can broaden future opportunities within Qatar's growing service industry.

❓ Frequently Asked Questions

What is the salary for this position?
The stated package is QAR 3,000 per month, comprising QAR 2,500 basic salary and QAR 500 food allowance.

Is Doha knowledge important?
Yes. Excellent knowledge of Doha routes and locations is specifically listed as a required skill.

What type of experience is preferred?
Previous customer service experience is required, while experience in a service company is an advantage.

What software skills are useful?
Microsoft Word and Excel are required areas of proficiency, while CRM and scheduling software experience is an advantage.

What does "cum Secretary" mean in this role?
The position combines customer-service responsibilities with general administrative and secretarial duties, including scheduling, record keeping, communication, and coordination.