Job Description/Specification:
A Supply & Operations Manager in Qatar is responsible for building and maintaining a reliable rider supply network that can support customer demand while maintaining service quality and operational efficiency. This senior role combines supply planning, fleet operations, third-party logistics management, team leadership, and data analysis, making it suitable for experienced professionals from logistics, FoodTech, delivery, or other fast-paced operational environments.
💼 Key Responsibilities
- Lead the overall rider supply strategy and ensure sufficient coverage to meet business demand across Qatar.
- Develop supply acquisition and growth plans based on market conditions, demand forecasts, and operational requirements.
- Manage long-term rider supply forecasting and planning to maintain service levels.
- Identify new supply channels and workforce models to diversify and strengthen the rider network.
- Manage the full lifecycle of third-party logistics (3PL) partnerships, including selection, onboarding, performance monitoring, and contract renewals.
- Establish KPIs and SLAs for 3PL partners and monitor compliance, rider quality, efficiency, and service performance.
- Build strategic relationships with key logistics partners and work with them to resolve operational challenges.
- Lead on-ground operations teams and ensure consistent compliance, service quality, and operational execution.
- Monitor important metrics including rider supply, earnings per hour, on-time orders, churn, retention, rider satisfaction, and operational coverage.
- Introduce standardized processes, digital tools, and automation to improve operational visibility and scalability.
- Manage equipment such as uniforms, delivery boxes, and e-bikes while maintaining appropriate operational standards.
- Work with People, Finance, Commercial, Product, and other teams to align supply and operational plans.
- Coach and develop managers, senior staff, and specialists across supply, 3PL, and operations functions.
- Identify process improvements and implement best practices that improve efficiency and rider experience.
🎯 Requirements
- Bachelor's degree, preferably in Logistics, Supply Chain, Operations, or a related discipline, although relevant professional experience may also be considered.
- At least 5 years of operational experience in a fast-paced environment.
- Experience in FoodTech, delivery, logistics, or marketplace operations is an advantage.
- Management consulting experience can also be valuable for this type of strategic operations role.
- Previous team-management experience with the ability to develop and motivate direct reports.
- Strong problem-solving skills and the ability to work through complex operational challenges.
- Advanced proficiency with Google Sheets and strong analytical capabilities.
- Ability to analyze operational information logically and use data to support business decisions.
- Excellent written and verbal English communication skills.
- Arabic language skills are an advantage but are not mandatory.
- Highly organized, process-oriented, and capable of managing multiple priorities.
- Willingness to travel between markets when required.
🚀 Why You'll Love This Opportunity
- Take ownership of a major rider supply and operations function in Qatar.
- Work across supply planning, logistics partnerships, fleet operations, and workforce strategy.
- Lead and develop a multidisciplinary operational team.
- Work closely with Product, Finance, Commercial, and People teams.
- Gain experience with technology-enabled logistics and marketplace operations.
- Influence long-term supply planning and operational scalability.
👤 Who Should Apply?
This opportunity is suited to an experienced supply chain, logistics, FoodTech, delivery, or operations professional who has worked in a high-volume environment.
Candidates should be comfortable managing both strategic planning and operational execution. Experience working with third-party logistics companies, drivers, riders, fleets, or other distributed workforces can be particularly relevant.
The ideal candidate combines strong analytical ability with practical operational judgment. You should be comfortable examining detailed data, identifying the underlying problem, and turning analysis into an actionable plan.
⭐ Skills That Will Help You Succeed
Key skills include supply planning, demand forecasting, 3PL management, fleet operations, KPI management, workforce planning, process improvement, data analysis, and team leadership.
Advanced Google Sheets skills are particularly important for analyzing operational data and building forecasts or performance reports.
You will also need strong stakeholder-management skills because the role requires regular coordination with logistics partners and internal teams including Finance, People, Commercial, and Product.
An organized and process-driven approach is essential when managing multiple partners, teams, markets, and operational priorities.
💡 How to Stand Out
Your CV should show the scale of the operations you have managed and the measurable results you achieved.
Consider highlighting:
- Size of rider, driver, or fleet networks managed.
- Improvements in rider supply or workforce availability.
- Reductions in churn or increases in retention.
- 3PL partnerships managed and their operational scale.
- Improvements in on-time delivery performance.
- Cost or efficiency improvements.
- Successful supply acquisition initiatives.
- Automation or digital tools introduced.
- Teams managed and developed.
- Improvements in service coverage or operational KPIs.
Use specific figures wherever possible, such as percentage improvements, fleet size, number of partners, team size, geographic coverage, or monthly order volumes.
🎤 Interview Preparation
Expect questions combining strategic supply planning with practical operational problem-solving.
You may be asked how you would respond to a sudden shortage of riders, how you would evaluate a new 3PL partner, or how you would improve rider retention in a competitive market.
Prepare examples of situations where you have forecast demand, managed third-party partners, improved operational KPIs, or introduced a new supply channel.
You should also be ready to explain how you would balance supply availability, operational costs, rider satisfaction, service levels, and business growth.
For analytical questions, practice using data to identify the root cause of problems rather than immediately proposing a solution.
📈 Career Growth
Experience in supply and marketplace operations can lead to senior positions such as Senior Supply Manager, Head of Supply, Operations Director, Marketplace Operations Director, Regional Operations Manager, or broader supply-chain and logistics leadership roles.
The combination of 3PL management, workforce planning, data analysis, and FoodTech operations can also provide transferable experience across delivery platforms, e-commerce, logistics, transportation, and other marketplace businesses.
❓ Frequently Asked Questions
What does a Supply & Operations Manager do?
The role focuses on ensuring sufficient rider or fleet supply to meet customer demand while managing operational performance, logistics partners, service quality, and workforce planning.
How much experience is required?
The position requires at least five years of experience in operational roles, preferably within a fast-paced environment.
Is logistics experience important for this role?
Yes. Logistics, supply chain, FoodTech, delivery, and marketplace operations experience can be highly relevant.
What are 3PL partnerships?
Third-party logistics partnerships involve external companies that provide operational services such as rider or fleet supply. The manager oversees partner performance, compliance, service levels, and ongoing relationships.
Which skills should candidates highlight on their CV?
Supply planning, data analysis, Google Sheets, 3PL management, KPI management, team leadership, process improvement, and operational problem-solving are particularly relevant.