Job Description/Specification:
Keeta is looking for a Rider Management & Experience Manager in Qatar to lead initiatives that improve courier performance, retention, compliance, and overall rider experience. This is a mid-to-senior operations opportunity for an experienced professional who can combine data analysis, strategic thinking, stakeholder management, and people leadership.
💼 Key Responsibilities
- Own rider management and experience initiatives across the Qatar delivery operation.
- Develop and improve rider policies, codes of conduct, reward programs, penalty mechanisms, and tiered management systems.
- Manage processes covering order acceptance, delivery performance, exceptions, violations, and rider appeals.
- Analyze operational data and frontline feedback to identify recurring rider experience and performance problems.
- Work closely with Product, R&D, and local Operations teams to identify root causes and implement practical solutions.
- Balance rider experience, customer needs, operational efficiency, and business objectives when developing new policies.
- Monitor rider behavior and operational performance to help reduce violation rates and improve retention.
- Lead and coach one direct report while establishing clear priorities and performance expectations.
- Support the continuous improvement of rider management processes as the Qatar operation develops.
🎯 Requirements
- At least 5 years of relevant experience in internet or platform operations.
- Minimum 2 years of management experience.
- Previous experience in rider management, rider experience, strategy operations, logistics, delivery platforms, or a related field is advantageous.
- Strong problem-solving ability with experience handling complex operational scenarios.
- Ability to analyze data while also considering user feedback, operational realities, and stakeholder needs.
- Strong understanding of how different decisions can affect riders, customers, and business operations.
- Comfortable working across Product, Technology/R&D, and Operations teams.
- Strong communication and stakeholder-management skills.
- English and Chinese proficiency for working with international teams.
🚀 Why You'll Love This Opportunity
- Take ownership of rider management and experience operations in Qatar.
- Work on systems and processes that directly affect delivery partners and platform performance.
- Help develop and improve operational processes in a growing market.
- Collaborate with international teams across the Middle East.
- Gain exposure to a fast-moving technology and delivery environment.
- Lead a team member while taking responsibility for important operational initiatives.
👤 Who Should Apply?
This role is particularly suited to an experienced operations professional who has worked in technology platforms, food delivery, logistics, mobility, e-commerce, or another fast-paced digital business.
The ideal candidate is comfortable moving between strategic planning and day-to-day operational problems. You should be able to look beyond individual metrics, understand why a problem is happening, and work with different teams to develop a sustainable solution.
Candidates with experience managing riders, drivers, couriers, or other frontline platform workers may find their background especially relevant.
⭐ Skills That Will Help You Succeed
Successful candidates will need a combination of operations management, analytical thinking, stakeholder management, and leadership skills.
Important capabilities include data interpretation, root-cause analysis, process design, policy development, project management, communication, and team coaching. Just as importantly, you should be able to consider problems from the perspectives of riders, customers, competitors, and the business rather than relying solely on performance dashboards.
💡 How to Stand Out
Your CV should demonstrate measurable operational achievements rather than simply listing responsibilities.
Highlight examples where you:
- Improved rider or driver retention.
- Reduced violations or operational incidents.
- Developed incentive or penalty systems.
- Improved customer or rider experience.
- Used data to identify and solve operational problems.
- Led cross-functional projects with Product or Technology teams.
- Managed and developed team members.
Where possible, include numbers such as percentage improvements, team size, operational scale, cost reductions, or performance gains.
🎤 Interview Preparation
Expect questions around operational problem-solving, leadership, data analysis, and stakeholder management.
You may be asked how you would reduce rider violations without negatively affecting rider retention, how you would investigate a sudden decline in rider activity, or how you would design a fair reward and penalty system.
Prepare specific examples from your previous work using a clear situation, action, and result structure. Be ready to explain not only what you changed, but why you made the decision and how you measured its impact.
📈 Career Growth
Experience in rider operations and platform management can lead toward broader Operations Manager, Strategy & Operations Manager, Marketplace Operations Manager, Regional Operations Manager, or senior platform-management roles across the technology, logistics, e-commerce, and delivery sectors.
❓ Frequently Asked Questions
What experience is required for this Qatar job?
The position requires at least five years of relevant internet operations experience and two or more years of management experience.
Is rider-management experience mandatory?
It is presented as an advantage rather than an absolute requirement. Related strategy or platform-operations experience can also be relevant.
What languages are required?
English and Chinese are specified as working languages for the position.
Is this an individual contributor role?
No. The position includes responsibility for leading and coaching one direct report.
What industry background is suitable?
Candidates from delivery platforms, logistics, e-commerce, technology, mobility, or related operational environments may have relevant experience.