Sr. Back Office Sales Coordinator

Job Description/Specification:

The Senior Back Office Sales Coordinator role at QICC, part of the Nexans Group, supports the complete commercial sales cycle—from customer inquiries and quotations to orders, deliveries, payment follow-up, and after-sales coordination.

This opportunity is particularly relevant to professionals with experience in sales coordination, tendering, commercial administration, document control, and industrial or manufacturing environments. Strong candidates should be comfortable working with technical teams, customers, finance, sales teams, and Oil & Gas-sector stakeholders.

💼 Key Responsibilities

• Review customer technical requirements and prepare inquiry documentation for the Technical Department.

• Coordinate pricing information with Finance and prepare accurate commercial quotations and offers.

• Prepare and coordinate bids, estimates, tenders, and supporting documentation before submission deadlines.

• Maintain updated price lists in coordination with Sales, Technical, and Finance teams.

• Prepare customer qualification, vendor-registration, and commercial documentation.

• Control documents relating to inquiries, tenders, contracts, sales orders, and project correspondence.

• Maintain proper filing, version control, confidentiality, traceability, and document retrieval.

• Track quotation and tender outcomes and analyze reasons for wins and losses.

• Prepare commercial reports and provide useful feedback to the Sales team.

• Record and monitor opportunities, quotations, orders, project commitments, and customer requirements through relevant systems.

• Prepare sales orders, invoices, credit-limit requests, and associated documentation.

• Coordinate deliveries and follow up on outstanding customer payments.

• Maintain accurate project and order-status records and communicate risks, progress, and decisions to relevant stakeholders.

• Support customers throughout the quotation, order, delivery, and after-sales process.

🎯 Requirements

• University or college degree in Engineering, Business, Marketing, Accounting, or a related discipline.

• Document Control certification is required.

• 3–5 years of experience in Sales Back Office, Sales Coordination, Tendering, or Commercial Support.

• Experience in a manufacturing, industrial, or similar business environment is preferred.

• Experience supporting Oil & Gas customers and their commercial requirements.

• Knowledge of tender preparation, vendor registration, sales-order processing, and document control.

• Excellent written and spoken English.

• Strong business-writing, communication, presentation, and interpersonal skills.

• Good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

• Familiarity with ERP, CRM, or document-management systems is an advantage.

• Strong analytical, reporting, coordination, and follow-up abilities.

• Excellent organization, accuracy, and attention to detail.

• Ability to manage multiple priorities and deadlines under pressure.

• Professional judgment, confidentiality, discretion, and a customer-focused approach.

🚀 Why This Opportunity Stands Out

• The position provides broad exposure to the complete sales and commercial support cycle.

• Employees work across Sales, Technical, Finance, customers, and other internal functions.

• The role offers experience with tenders, vendor registration, document control, orders, and industrial customers.

• The working environment is multidisciplinary and international.

• Professional development and internal mobility opportunities are available within the organization.

• The role includes company-related insurance and other benefits in accordance with applicable policies and Qatar requirements.

👤 Who Should Apply?

This position is well suited to an experienced Sales Coordinator, Sales Administrator, Tender Coordinator, Commercial Coordinator, Sales Back Office Specialist, or Document Control professional who wants broader responsibility within an industrial environment.

Candidates with experience dealing with Oil & Gas companies, contractors, project customers, technical products, electrical equipment, cables, or manufacturing businesses may find their background particularly relevant.

The ideal candidate is highly organized but also commercially aware. They should be comfortable following up with different departments, identifying missing information, monitoring deadlines, and ensuring customers receive accurate documentation on time.

⭐ Skills That Will Help You Succeed

Key skills include:

• Sales administration and coordination

• Tender and quotation preparation

• Commercial documentation

• Document control and version management

• Customer and vendor registration

• Sales-order and invoice processing

• Excel-based reporting and data analysis

• ERP, CRM, and document-management systems

• Project and order tracking

• Customer communication

• Payment and delivery follow-up

• Stakeholder coordination

• Deadline and priority management

Attention to detail is especially important because errors in quotations, specifications, orders, documentation, or tender submissions can affect commercial activities and customer relationships.

💡 How to Stand Out

Your CV should demonstrate what you coordinated and the commercial impact of your work.

Instead of simply stating that you “prepared quotations,” explain the type and volume of quotations handled, customer segments supported, or value of projects involved. Similarly, highlight experience managing tenders, vendor-registration packages, technical submissions, sales orders, or customer documentation.

Candidates with Oil & Gas experience should clearly identify the types of customers or projects supported without disclosing confidential information.

Useful metrics can include the number of quotations processed, tender submissions completed, customer accounts supported, order volumes, turnaround-time improvements, or document-control improvements.

Make sure Document Control certification is clearly visible on your CV.

🎤 Interview Preparation

Expect questions covering commercial coordination, document control, customer service, and prioritization.

Potential questions include:

• How do you ensure a tender submission is complete before the deadline?

• What information do you need before preparing a commercial quotation?

• How do you manage multiple customer inquiries simultaneously?

• How do you control document versions and prevent outdated information from being submitted?

• What experience do you have with Oil & Gas customers?

• How do you coordinate pricing information with Finance and Sales?

• How would you handle an urgent quotation requiring technical input?

• How do you track orders, deliveries, and outstanding customer payments?

• Tell us about a time you identified an error before a commercial submission was made.

Prepare practical examples showing accuracy, follow-up, teamwork, customer handling, and your ability to manage competing deadlines.

📈 Career Growth

Experience in this position can provide a foundation for progression into roles such as Senior Sales Coordinator, Commercial Coordinator, Tender Specialist, Sales Operations Specialist, Sales Administration Manager, or Commercial Manager.

Professionals who develop strong technical, commercial, customer-management, and reporting capabilities may also move toward broader sales operations or business-development responsibilities.

❓ Frequently Asked Questions

What experience is required?
The position calls for 3–5 years of experience in sales back office, sales coordination, tendering, or commercial support.

Is Document Control certification required?
Yes. The job requirements specifically identify Document Control certification as mandatory.

Is Oil & Gas experience important?
Experience supporting Oil & Gas customers is specifically requested and can be relevant to vendor registration, tendering, documentation, and commercial processes.

Which educational backgrounds are accepted?
Relevant degrees include Engineering, Business, Marketing, Accounting, or related disciplines.

What software skills are useful?
Strong Microsoft Office skills are required, particularly Word, Excel, PowerPoint, and Outlook. ERP, CRM, and document-management experience is an advantage.

What type of candidate fits this role?
A proactive, organized, commercially aware professional who can coordinate multiple stakeholders, maintain accurate documentation, communicate effectively, and consistently meet deadlines.