Job Description/Specification:
Westin Doha is seeking a dedicated Spa & Recreation Coordinator to join its team. This role is central to driving membership engagement, retention, and growth while ensuring smooth operations across the Spa & Recreation Department.
Key Responsibilities
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Act as the primary contact for Spa & Recreation members.
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Build strong relationships through proactive communication and follow‑up.
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Monitor membership expirations and drive renewals.
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Promote membership benefits and encourage growth opportunities.
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Maintain accurate member profiles, preferences, and records.
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Recognize member milestones and special occasions to enhance loyalty.
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Generate membership reports and ensure accurate administration.
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Support spa reception operations and departmental administration.
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Coordinate compliance documentation and liaise with Finance.
Requirements
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High school diploma or G.E.D. equivalent.
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Minimum 3 years of experience in Membership Administration, Member Relations, Spa Operations, or Hospitality Administration.
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Strong customer service and communication skills.
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Ability to manage multiple administrative tasks with accuracy.
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No supervisory experience required.
Why You’ll Love This Opportunity
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Be part of Marriott International’s global team.
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Work in a brand focused on wellness, balance, and guest empowerment.
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Opportunity to create memorable guest and member experiences.
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Professional growth in hospitality and spa operations.
Who Should Apply?
This role is ideal for:
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Customer‑focused professionals with hospitality or spa experience.
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Organized individuals who thrive in administrative and operational roles.
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Candidates passionate about wellness, engagement, and guest satisfaction.
Skills That Will Help You Succeed
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Strong interpersonal and relationship‑building skills.
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Attention to detail in membership administration.
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Clear and professional communication.
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Ability to multitask in a dynamic environment.
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Positive, proactive attitude.
Career Growth
This role can lead to positions such as:
Frequently Asked Questions
Q: Is prior spa experience required? A: Not strictly, but experience in membership administration or hospitality is preferred.
Q: What systems are used in this role? A: MGS and Book4Time processes are part of daily operations.
Q: Does this role involve direct guest interaction? A: Yes, as the primary contact for members, guest engagement is a key responsibility.