A leading provider of aerial work platforms (AWPs) and mobile elevating work platforms (MEWPs) is seeking an experienced Workshop Controller to join its operations in Doha, Qatar. This position plays a vital role in coordinating workshop activities, managing technician workflows, and ensuring maintenance and repair operations are completed efficiently and on schedule.
The successful candidate will act as the central link between workshop operations, service teams, and management, ensuring resources are effectively allocated and productivity targets are achieved. This role requires strong organizational skills, technical workshop knowledge, and the ability to lead teams in a fast-paced operational environment.
The Workshop Controller will contribute directly to customer satisfaction by maintaining efficient workshop processes, supporting service quality standards, and ensuring all work is completed safely, accurately, and within agreed timelines.
About This Role
The Workshop Controller is responsible for planning workshop activities, assigning work orders to technicians, monitoring repair progress, and optimizing resource utilization. The role also includes team supervision, operational reporting, quality control, safety compliance, and collaboration with parts and service departments to ensure smooth workshop operations.
Key Responsibilities
Workshop Operations
- Plan, coordinate, and control daily workshop activities.
- Assign work orders to technicians based on skills, availability, and workload.
- Monitor workflow to maximize efficiency and productivity.
- Ensure repair and maintenance tasks are completed within required timeframes.
- Manage workshop resources to support operational requirements.
Work Planning & Scheduling
- Establish and monitor repair time parameters and operating standards.
- Prioritize incoming jobs and allocate resources appropriately.
- Track job progress and address workflow bottlenecks.
- Ensure workshop scheduling aligns with customer commitments and operational targets.
Team Leadership & Performance Management
- Lead, motivate, and support workshop technicians and operational staff.
- Monitor team performance and productivity levels.
- Provide coaching and guidance to improve technical and operational performance.
- Foster a positive and accountable work environment.
- Support employee development and performance improvement initiatives.
Quality Assurance & Customer Satisfaction
- Support the implementation of processes that improve customer satisfaction.
- Ensure repairs and maintenance activities meet company quality standards.
- Monitor completed work to verify quality and accuracy.
- Address operational issues that may affect service delivery.
Parts & Inventory Coordination
- Collaborate closely with the parts department to ensure parts availability.
- Support efficient coordination between workshop and inventory teams.
- Minimize repair delays caused by parts shortages.
- Monitor workflow impact related to inventory availability.
Documentation & Reporting
- Ensure accurate completion of job cards and repair documentation.
- Maintain records of maintenance activities, incidents, and job status updates.
- Monitor workshop performance metrics and productivity indicators.
- Prepare operational reports for management review.
Health, Safety & Compliance
- Promote compliance with company health, safety, and environmental policies.
- Maintain a safe and organized working environment.
- Support housekeeping and workplace safety initiatives.
- Ensure workshop activities follow operational and safety procedures.
- Uphold company values, ethical standards, and regulatory requirements.
Minimum Requirements
Education
- Degree or Diploma in Engineering, Operations Management, Workflow Management, Technical Management, or a related field.
Experience
- Minimum 3 years of experience in a similar workshop control or workshop coordination role.
- Experience working in commercial vehicle workshops, heavy equipment workshops, or industrial maintenance environments is preferred.
- Proven experience managing workshop workflows and technician allocation.
- Experience supervising teams and monitoring operational performance.
Preferred Skills
- Workshop workflow planning and coordination.
- Resource allocation and scheduling.
- Team leadership and performance management.
- Workshop administration and operational reporting.
- Customer service and stakeholder communication.
- Process improvement and operational efficiency.
- Problem-solving and decision-making skills.
- Time management and organizational abilities.
- Strong verbal and written communication skills.
- Ability to perform effectively in high-pressure environments.
Technical Skills
- Workshop Management Systems.
- Microsoft Office Suite.
- Microsoft Excel.
- Job Card Management Systems.
- Maintenance Scheduling Systems.
- ERP Systems.
- Service Management Software.
- Performance Reporting Tools.
- Operational Planning Tools.
- Health and Safety Compliance Systems.
Core Competencies
- Leadership
- Operational Planning
- Workflow Management
- Resource Allocation
- Communication Skills
- Team Management
- Problem Solving
- Decision Making
- Customer Focus
- Time Management
- Attention to Detail
- Accountability
- Conflict Resolution
- Performance Management
- Quality Focus
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Workshop Controller
- Workshop Supervisor
- Service Controller
- Maintenance Controller
- Workshop Coordinator
- Fleet Maintenance Supervisor
- Commercial Vehicle Workshop Supervisor
- Service Operations Supervisor
- Workshop Operations Coordinator
- Technical Workshop Supervisor
- Maintenance Planner
- Service Workshop Administrator
- Engineering Workshop Supervisor
- Heavy Equipment Workshop Coordinator
- Workshop Team Leader
Professionals from automotive, commercial vehicles, heavy equipment, construction equipment, industrial maintenance, fleet management, lifting equipment, access equipment, and engineering service sectors are encouraged to apply.
CV Tips
To improve your chances of securing an interview, ensure your CV highlights:
- Experience coordinating workshop operations and technician workloads.
- Knowledge of maintenance planning and scheduling processes.
- Leadership experience managing technical teams.
- Workshop productivity and efficiency improvements achieved.
- Experience with job card systems and workshop documentation.
- Health and safety compliance experience.
- Commercial vehicle, heavy equipment, or industrial workshop exposure.
- ERP and workshop management software proficiency.
- Customer service and stakeholder coordination experience.
- Valid Qatar Driving License.
Application Tips
- Quantify achievements related to productivity, turnaround times, or operational improvements.
- Highlight experience managing teams and workshop resources.
- Demonstrate familiarity with maintenance scheduling and workflow management.
- Showcase examples of improving efficiency and customer satisfaction.
- Include relevant technical systems and software expertise.
- Emphasize safety leadership and compliance experience.
- Tailor your CV with keywords such as Workshop Controller, Service Operations, Maintenance Planning, Workflow Management, Technician Coordination, and Workshop Operations.
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