Senior IT Operations Specialist

Job Description/Specification:

We are looking for a highly skilled Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day‑to‑day technology operations across the organization. This role is critical to ensuring reliable, secure, and efficient IT services that enable business continuity and growth.

Key Responsibilities

• Manage and support IT infrastructure, networks, servers, endpoints, and related systems.

• Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.

• Manage endpoint devices, user accounts, access, and IT assets.

• Support backup, recovery, data protection, and business continuity processes.

• Monitor system performance, availability, security, and overall infrastructure health.

• Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.

• Support cybersecurity, vulnerability management, access controls, and information security practices.

• Manage employee IT onboarding and offboarding, including accounts, devices, and access.

• Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.

• Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.

• Review software licenses, IT services, and infrastructure requirements to identify cost optimization opportunities.

• Support evaluation and implementation of new IT tools, systems, and technology solutions.

• Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.

• Prioritize technical incidents and infrastructure requirements according to business needs.

• Provide occasional after‑hours or weekend support for critical incidents or planned activities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field.

• 7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.

• Minimum 3–5 years in a senior, supervisory, or technical lead capacity.

• Strong hands‑on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.

• Good knowledge of Active Directory and Hybrid Active Directory environments.

• Experience with backup and recovery solutions such as Veeam.

• Practical experience with network infrastructure, firewalls, and network security.

• Background in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.

• Experience managing IT vendors, software licensing, and technology cost optimization.

• Strong troubleshooting and problem‑solving abilities.

• Excellent technical documentation and stakeholder communication skills.

• Ability to work independently, manage priorities, and support multiple business requirements.

• Willingness to provide occasional after‑hours or weekend support when required.

Why You’ll Love This Opportunity

• Lead IT operations in a dynamic, growing organization.

• Work with cutting‑edge Microsoft technologies and cloud solutions.

• Opportunity to influence IT strategy and infrastructure improvements.

• Collaborate with cross‑functional teams and technology vendors.

• Competitive compensation and professional growth opportunities.

Who Should Apply?

This role is ideal for:

• Experienced IT professionals ready to step into a senior leadership capacity.

• Specialists with strong Microsoft ecosystem expertise.

• Candidates passionate about cybersecurity, infrastructure reliability, and operational excellence.

• Professionals who thrive in fast‑paced environments and can balance technical depth with business priorities.

Skills That Will Help You Succeed

• Advanced knowledge of Microsoft 365, Intune, Azure, and Active Directory.

• Strong troubleshooting and Tier 2/Tier 3 support capabilities.

• Experience with backup, recovery, and business continuity planning.

• Cybersecurity and compliance expertise.

• Vendor management and cost optimization skills.

• Clear communication and documentation abilities.

How to Stand Out

• Highlight projects where you improved IT reliability, security, or cost efficiency.

• Showcase experience leading IT operations or supervising technical teams.

• Provide metrics (e.g., “Reduced downtime by 30% through proactive monitoring”).

• Emphasize hands‑on expertise with Microsoft technologies and infrastructure.

Interview Preparation

Expect scenario‑based questions such as:

• “How would you handle a critical outage affecting multiple systems?”

• “Describe your approach to managing hybrid Active Directory environments.”

• “What steps would you take to optimize IT costs without compromising reliability?” Prepare to discuss technical depth, leadership experience, and measurable outcomes.

Career Growth

This role offers progression into IT Operations Manager, Infrastructure Lead, or Technology Director positions as the organization scales.

Frequently Asked Questions

Q: Is this a purely technical role? A: No, it combines technical expertise with leadership and vendor management responsibilities.

Q: Do I need cybersecurity experience? A: Yes, practical knowledge of cybersecurity controls and compliance is essential.

Q: Will I need to work outside business hours? A: Occasionally, for critical incidents or planned upgrades.

Final Note

Join us as a Senior IT Operations Specialist and play a pivotal role in ensuring secure, reliable, and efficient IT operations. Your expertise will directly impact business continuity, employee productivity, and organizational growth.