Job Description/Specification:
Rosewood Doha is seeking a Technology Experience Digital Officer to support digital transformation, hospitality technology, cloud operations, automation, and day-to-day IT services within a luxury hotel environment in Doha, Qatar.
This entry-level role is suited to an IT or digital technology professional who enjoys solving technical problems, improving business processes, supporting users, and learning modern technologies. The position provides exposure to Microsoft 365, SharePoint, Power Automate, Microsoft Azure, Oracle Cloud Infrastructure (OCI), hospitality systems, digital workflows, reporting, and guest-facing technology.
About This Role
The Technology Experience Digital Officer will support the implementation and adoption of digital solutions across hotel operations while providing reliable first-line technology support to associates and operational teams.
The role combines IT service support, hospitality technology, cloud infrastructure, automation, reporting, digitalization, and process improvement. The successful candidate will work with internal teams, vendors, and technology stakeholders to resolve issues, improve workflows, maintain documentation, and support digital projects.
Key Responsibilities
Digital Solutions & Hospitality Digitalization
- Support digitalization initiatives across hotel operations, associate tools, dashboards, forms, and workflow processes.
- Identify manual processes and support opportunities for automation and productivity improvement.
- Coordinate user testing, feedback collection, issue tracking, and solution adoption.
- Provide basic guidance and training to users on digital tools and workflows.
Cloud Infrastructure & Digital Solutions
- Assist with Microsoft Azure and Oracle Cloud Infrastructure (OCI) activities under appropriate supervision.
- Support monitoring of cloud resources, availability, alerts, utilization, and cost reports.
- Assist with basic automation and identify opportunities to improve reliability, efficiency, and digital transformation.
IT Support & Service Requests
- Provide first-line technical support to associates, operational departments, and approved guest technology services.
- Troubleshoot Windows devices, hardware, software, printers, Wi-Fi, networking, telephony, business applications, and user-access issues.
- Log, prioritize, monitor, and follow up on IT service requests and incidents.
- Escalate complex or business-critical issues appropriately.
Hospitality Systems & Guest Technology
- Support hotel technology including PMS, POS, key systems, guest internet, digital signage, in-room technology, and guest communication platforms.
- Assist with system testing, data accuracy, reporting, dashboards, and digital forms.
- Ensure guest-impacting technology issues are escalated and followed up promptly.
Automation, Reporting & Process Improvement
- Use Microsoft 365, SharePoint Lists, Forms, Power Automate, and related tools to support workflows and reporting.
- Maintain trackers, scheduled reports, process documentation, test scripts, user guides, and support notes.
- Monitor automated workflows and reports and assist with resolving issues.
Projects, Vendors & Operational Support
- Support technology projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness.
- Coordinate with technology vendors during site visits, remote support sessions, and troubleshooting activities.
- Assist with project documentation, technology inventory, user adoption, handover activities, and service requests.
Minimum Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field.
- 0–2 years of relevant experience in IT support, digital systems, automation, reporting, or technology operations.
- Basic knowledge of Microsoft 365 and preferably SharePoint, Microsoft Forms, SharePoint Lists, and Power Automate.
- Basic awareness of Microsoft Azure and Oracle Cloud Infrastructure (OCI).
- Experience or exposure to desktop support, Windows, printers, mobile devices, networking, business applications, or IT service desk activities.
- Strong logical troubleshooting and problem-solving abilities.
- Good documentation, communication, organization, and task-management skills.
- Ability to work under supervision, follow procedures, learn quickly, and escalate issues appropriately.
- Equivalent practical technology experience may be considered.
Technical & Professional Skills
- Microsoft 365, SharePoint, Forms, Lists, and Power Automate.
- Microsoft Azure and Oracle Cloud Infrastructure fundamentals.
- IT service desk and end-user technical support.
- Hospitality technology, PMS, POS, guest Wi-Fi, digital signage, and in-room technology.
- Digital workflows, dashboards, reporting, and data accuracy.
- Basic automation and process improvement.
- Windows, hardware, printers, mobile devices, networking, and business applications.
- IT asset management, documentation, testing, and issue tracking.
- Awareness of cybersecurity, privacy, data protection, access control, patching, and endpoint security.
- Basic scripting, reporting, dashboarding, or automation knowledge is advantageous.
Certifications & Preferred Qualifications
The following certifications or training will be considered an advantage:
- Microsoft or Azure Fundamentals
- Oracle Cloud Fundamentals
- Microsoft Power Platform training
- CompTIA certifications
- ITIL Foundation
- Networking or cybersecurity certifications/training
- Hospitality technology or hotel systems training
Exposure to digital transformation, workflow automation, cloud platforms, data reporting, SharePoint, Power Automate, IT service management, or luxury hospitality technology projects is preferred.
Desired Candidate Profile
The ideal candidate is a service-oriented and digitally minded professional with strong attention to detail and a willingness to learn. You should be comfortable communicating with both technical and non-technical users and able to manage multiple requests while maintaining a high standard of service.
Key competencies include guest-centricity, digital mindset, initiative, adaptability, integrity, teamwork, problem-solving, and continuous learning.
What Rosewood Doha Offers
Rosewood Doha provides a luxury hospitality working environment with opportunities for professional development and continuous learning. Associates may receive competitive benefits, quality accommodation arrangements, birthday leave, personalized development plans, and ongoing learning opportunities.
This is an excellent opportunity for an early-career IT, Digital Technology, Cloud, Automation, or Hospitality Technology professional looking to build experience within a premium international hospitality environment in Qatar.
How to Apply
Candidates interested in the Technology Experience Digital Officer – Rosewood Doha position should apply through the official recruitment channel and ensure their CV clearly highlights relevant experience in IT Support, Microsoft 365, SharePoint, Power Automate, Azure, Oracle Cloud, hospitality systems, automation, reporting, and digital transformation.
For better ATS visibility, include relevant technical skills and certifications prominently in your CV.