Manager Landside Operations

Job Description/Specification:

To lead the landside operations and ensure the smooth-running operations as well as providing business solutions for all public transport related aspects of the business included - but not limited to - all airport car parks -- long term, short term and staff, Taxi services, water taxi, public bus/metro transportation, car rental. Provides a strategic input to the management and uses the best industry practice to determine the strategy to be developed for the transportation and logistics at the airport and supports their development and implementation.

Strategic Responsibilities

• Ensures that transportation and parking facilities are in line with MATAR strategic objectives and plans to introduce means of transportation at the airport, by conducting market search/customer service survey to ensure customer satisfaction and introduce any required improvements.
• Working closely with MOTC (Ministry of Transport & Communication) to understand the transportation

policy and the areas of implementation/ development in the airport premises, providing feedback on the projects feasibility being subject matter expert and act on behalf of HIA being the owner of the property, in order to meet the State of Qatar vision.

• Provides strategic input to the SM Terminal Operation and uses best industry practice to determine the strategy to be developed for the transportation at the airport and supports their development and implementation.
• Lead the coordination with Facilities & Operations management to develop in order to deliver end-to-end car park strategy.
• Ensures that the airport operator facilitates the transportation & parking strategy, implementation and management, by having the various means of transportation available for the passengers and staff, to/ from airport, by planning the activity well in advance, working with Ops Planning and Strategy team to get inputs, in order to ensure that all needs are cater during the regular and major events such as (FIFA 2022, Asian games, etc.).
• To continuously make provision and plans to enhance the Landside Business Module, by working with Expansion team to provide alternative options and traffic management plans within Landside in order to have smooth access to PTC (Passenger Terminal Complex), Bus Pavilion and midfield area.
• Coordinate with HIA Strategy Department to implement all approved logistics planning concepts, by monitoring on the ground all impacted areas and ensuring that all measures safe and correctly implemented on ground.

Operational Responsibilities

• Develops and evaluate SOPs in a timely manner for carparks and all transportation related procedures for the airport.
• Ensure sufficient availability and quality of transportation service providers such as taxis, charter buses, etc., this is done by coordinating with Mowasalat / Karwa -- having regular meeting, sharing MATAR Vision and 05 star standard guidelines and ensuring that the Buses, Taxis and Limos are as per the standard. Also coordinating with MATAR service provider and other events Fleet Cordinatores for shuttle buses.
• Ensure offering of comprehensive and broad transportation branding service, incl. bus, taxi, limousines, etc by working together with Marketing & Communicating to update MATAR website and social media on the facilities, rates and all other authorized services.
• Ensure that preventive maintenance programme is implemented & effectively managed, by coordinating and planning with Facilities Management on the schedule activities without having a logistic impact and to raise a call for any emergency and repairing maintenance.
• Monitoring operational performance (as per MATAR SOPs) of all rent a car companies by meeting with their representative, highlighting passengers' feedbacks in order to ensure a Five Star continuous service level is consistently provided.
• Manages all traffic within the airport premises in the relevant areas, this is done by coordinating with the MATAR stakeholders and Traffic department, reviewing requests for planned activities, and providing a traffic solution in order not impact the logistic flow.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualification

About You

• Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience
• Knowledge of operational process, systems and procedures, training requirements.
• Must haw strong time management and organisational skills (experience in the field of project- management/-work is of advantage).
• Proven stakeholder management.
• High degree of self-motivation and be able develop new concepts quickly.
• Must be innovative and be able to think strategically out of the box.
• Must have exceptional interpersonal, organisational and communication skills.
• Ability to produce accurate work sometimes under tight timescales.
• Attention to detail with ability to focus on key deliverables in a holistic programme/work stream.
• Requires in-depth knowledge of operational working practices and decision mechanisms.
• Must be able to work as a supportive member of a team in a cross-cultural environment.
• Good analytical skills combined with a solution oriented approach.
• Managerial skills -Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
• Work experience at airports/ airlines either working for the airport or consultant would be an advantage on a similar role.
• Proven ability to thrive in a fast-paced environment that is totally customer focused and able to achieve results quickly.
• Management experience with airport operational experience.
• Financial/Commercial and Contract Management background.
• Experience in senior level role, selling skills, and demonstrated leadership and motivation skills.