Crisis Management Lead

Job Description/Specification:

The Crisis Management Lead will be responsible to lead the design, implementation, and continuous improvement of Qatar Foundation’s crisis management framework to strengthen organizational resilience.

Key Result Areas:

• Own and lead the enterprise-wide crisis management strategy for Qatar Foundation and its entities including development, review, refinement and embedding of Crisis Management Plans and Protocols ensuring consistency and alignment with international best practices.
• Guide and safeguard QF's operations and reputation through effective crisis handling, by addressing operational and reputational threats.
• Establish and Govern the Crisis Management Framework, including crisis plans and protocols ensuring crisis preparedness mechanisms across QF.
• Plan, direct and facilitate organization-wide crisis management training and exercise sessions; for CMT, CLTs and other crisis teams ensuring capabilities are tested and enhanced.
• Guide the QF Crisis Management Team in delivering their roles as effectively as possible with the necessary support in the event of a crisis, enabling them to respond in as effective and efficient a manner as possible.
• Collaborate with key external partners to ensure coordinated response efforts and timely communication during crises.
• Ensure organizational crisis readiness through capability assessments, maturity evaluations and continuous improvement initiatives
• Establish post-crisis review governance, ensuring lessons learned are translated into structural, procedural and capability improvements.
• Drive integration of crisis-related risks into enterprise risk management systems, ensuring alignment with risk appetite, business continuity and resilience objectives.
• Represent crisis management at senior governance forums, providing assurance reporting, dashboards and performance metrics to senior leadership
• Lead collaborations with external consultants, vendors and partners on specialized crisis services if needed, aligned with approved objectives
• Develop and oversee alignment frameworks with cross-functional crisis teams (CCT, CHCT, EMT etc.) to ensure alignment of crisis readiness efforts
• Mentor and guide crisis management specialists, coordinators and entity focal points to build internal capacity and ensure continuity of expertise.
• Supervise crisis management annual planning, KPIs, budget formulation and performance scorecards, ensuring measurable impact.
• Oversee the activities of Crisis Management Coordinators and Crisis Management Team (CMT) coordinators as necessary.
• Other reasonable tasks as assigned by the Director

Minimum Knowledge, Skills & Experience:

• Bachelor’s degree in a relevant field & 6-8 years of relevant full-time work experience.
• Excellent communication, teamwork and interpersonal skills and ability to establish and maintain effective working relationships
• Solid understanding of QF’s large, complex multi-faceted centers and organizational design
• Excellent writing skills - the ability to draft / edit a variety of written reports and communications and articulate ideas clearly and concisely.
• Proficiency in MS Office applications