Job Description/Specification:
Rosewood Doha is hiring for a Housekeeping leadership position in Doha, Qatar. This opportunity is suited to experienced hospitality professionals with strong housekeeping operations, team supervision, training, quality control, and guest service experience.
Located in Lusail, Rosewood Doha is an integrated luxury lifestyle destination combining hotel accommodation, serviced apartments, private residences, restaurants, lounges, wellness facilities, retail, and event spaces. The property includes a 155-key hotel, 162 serviced apartments, and 276 private residences.
The Housekeeping role is responsible for supporting the smooth operation of the department while maintaining high standards of cleanliness, service, guest satisfaction, and associate performance.
Housekeeping Supervisor Job Overview
The successful candidate will oversee day-to-day housekeeping activities across guest rooms, guest floors, public areas, and back-of-house spaces. The role involves managing staffing levels, coordinating rotas, supervising housekeeping associates and contractors, conducting inspections, supporting training, and ensuring that brand and quality standards are consistently followed.
The position also works closely with the Assistant Director of Rooms and other hotel departments to address guest requests, maintenance issues, operational requirements, and service concerns.
Key Responsibilities
The Housekeeping professional will be responsible for:
- Reviewing staffing requirements and preparing associate rotas according to hotel occupancy and operational needs.
- Ensuring Rosewood brand, housekeeping, quality, and service standards are consistently implemented.
- Overseeing daily housekeeping operations across guest rooms, floors, public areas, and back-of-house areas.
- Supervising housekeeping associates and contractors.
- Conducting regular spot checks and room inspections.
- Inspecting VIP rooms, guest floors, floor pantries, and other assigned areas.
- Supervising daily room assignments and ensuring work is completed to the required standard.
- Reviewing guest requests before arrival and ensuring appropriate preparations are completed on time.
- Handling guest concerns and complaints, investigating issues, and following up to achieve satisfactory resolutions.
- Supporting the Assistant Director of Rooms in managing the overall housekeeping operation and deputizing when required.
- Ensuring housekeeping performance meets applicable Rosewood, Forbes, and LQA standards.
- Monitoring preventive maintenance and general cleaning in rooms, corridors, and public areas.
- Reporting equipment and facility malfunctions to the Engineering Department and following up on corrective action.
- Monitoring linen, cleaning products, guest supplies, chemicals, machinery, and other housekeeping inventory.
- Conducting inventories and recommending measures to reduce losses and damage.
- Coordinating carpet and upholstery maintenance.
- Ensuring housekeeping equipment, carts, and other operational tools are properly maintained.
- Monitoring the condition and availability of associate equipment.
- Ensuring payroll schedules, attendance information, and required reports are completed accurately and on time.
- Completing special assignments provided by the Assistant Director of Rooms.
Training and Team Development
Training and associate development are important parts of the position. The role involves supporting annual training plans, identifying training requirements, coordinating on-the-job training, and monitoring the effectiveness of training programs.
Responsibilities also include reviewing training records, updating standard operating procedures, identifying section trainers, and personally conducting training when required.
New housekeeping associates should receive appropriate induction, training, and ongoing support when joining the department.
Requirements and Leadership Skills
Candidates should have strong housekeeping operations experience within a hotel or luxury hospitality environment. The role requires someone who can lead teams while maintaining attention to detail and high standards of cleanliness.
Important competencies include:
- Housekeeping operations and supervision.
- Staff scheduling and manpower planning.
- Quality inspections and standards compliance.
- Guest complaint handling and service recovery.
- Training and associate development.
- Inventory and supply management.
- Preventive maintenance coordination.
- Strong communication and teamwork.
- Attention to detail and organization.
- Ability to work effectively in a fast-paced hotel environment.
- Ability to build positive relationships with associates, suppliers, contractors, and other departments.
The successful candidate should also be comfortable working closely with hotel management and taking ownership of operational issues.
Rosewood Doha Associate Benefits
Rosewood Doha offers a competitive salary and benefits package along with several associate-focused benefits, including:
- Competitive salary and benefits package.
- Associate accommodation in locations in Lusail and The Pearl.
- Birthday day off.
- Personalized development plans.
- Continuous learning and career development opportunities.
For professionals searching for Housekeeping Supervisor jobs in Doha, Housekeeping Manager jobs in Qatar, hotel housekeeping careers, or luxury hospitality jobs in Qatar, this opportunity offers responsibility across daily operations, team development, guest satisfaction, and quality management.