Job Description/Specification:
We are seeking an experienced Housekeeping Manager to lead and manage all housekeeping operations, ensuring the highest standards of cleanliness, hygiene, guest comfort, and service quality throughout the hotel. The role will oversee guest rooms, public areas, back-of-house areas, laundry, dry cleaning, linen, uniforms, and housekeeping supplies.
The successful candidate will lead a large housekeeping team, manage daily operations and resources, maintain brand standards, and ensure a consistently excellent guest experience. Strong leadership, organization, attention to detail, and hospitality management experience are essential.
About This Role
The Housekeeping Manager will be responsible for the efficient operation of the housekeeping department in line with hotel standards and operational objectives. The role involves workforce planning, quality inspections, inventory and budget management, staff development, and coordination with other hotel departments.
The successful candidate should demonstrate a strong commitment to cleanliness, guest satisfaction, colleague wellbeing, teamwork, and continuous improvement.
Key Responsibilities
- Manage daily housekeeping operations across guest rooms, public areas, back-of-house areas, and other designated hotel facilities.
- Ensure all areas consistently meet established cleanliness, hygiene, presentation, and brand standards.
- Supervise, coach, train, and motivate housekeeping colleagues to maintain high levels of performance and service.
- Plan staffing, schedules, assignments, and daily workloads according to hotel occupancy and operational requirements.
- Conduct regular inspections of guest rooms and public areas and take corrective action where required.
- Oversee laundry and dry-cleaning operations, including hotel linen, uniforms, and guest laundry.
- Manage housekeeping inventory, including linen, uniforms, cleaning chemicals, equipment, and guest supplies.
- Monitor departmental expenses and support effective budget and cost control.
- Coordinate closely with Front Office, Engineering, Maintenance, and other departments to resolve operational and guest-related issues.
- Handle guest concerns related to housekeeping professionally and ensure timely resolution.
- Maintain appropriate housekeeping procedures for health, safety, hygiene, and chemical handling.
- Ensure equipment and housekeeping facilities are properly maintained and used safely.
- Monitor stock levels and coordinate timely replenishment of housekeeping materials and supplies.
- Develop and maintain effective housekeeping procedures, checklists, and quality-control processes.
- Support colleague development through training, coaching, performance feedback, and recognition.
- Promote a positive, inclusive, respectful, and collaborative working environment.
- Identify opportunities for continuous improvement in housekeeping efficiency, quality, and guest satisfaction.
Minimum Requirements
Education:
- Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
Experience:
- Minimum 3–5 years of progressive housekeeping experience, including supervisory or management responsibilities.
- Previous experience managing housekeeping operations within a hotel or hospitality environment.
- Experience leading and developing large housekeeping teams is preferred.
Technical & Operational Skills
- Hotel Housekeeping Operations
- Guest Room & Public Area Cleaning
- Hygiene & Sanitation Standards
- Rooms Division Operations
- Laundry & Dry Cleaning Management
- Linen & Uniform Management
- Housekeeping Inventory Control
- Cleaning Equipment & Chemicals
- Budget & Cost Control
- Quality Inspections
- Workforce Planning & Scheduling
- Guest Complaint Resolution
- Health & Safety Compliance
- Team Training & Development
- Hotel Brand Standards
Desired Candidate Profile
The ideal candidate should be a strong and people-focused hospitality leader with excellent organizational skills and a high level of attention to detail. The ability to manage large teams, maintain consistent cleanliness standards, control departmental costs, and respond effectively to guest requirements is essential.
Candidates who demonstrate leadership, empathy, integrity, respect, teamwork, and a continuous-improvement mindset will be well suited to the role.
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.