Job Description/Specification:
Al Abdulghani Motors is seeking a detail-oriented Vehicle Delivery & Registration Coordinator to manage the registration, preparation, customer explanation, and handover of new vehicles. The role is responsible for ensuring every vehicle follows the company’s standardized delivery process and is handed over accurately, efficiently, and in excellent condition.
The ideal candidate should have strong administrative and customer service skills, excellent attention to detail, good Excel and SAP knowledge, and the ability to coordinate multiple vehicle deliveries in a fast-paced automotive environment.
About This Role
The Vehicle Delivery & Registration Coordinator will verify vehicle and customer documentation, coordinate registration with the relevant traffic representative, update vehicle information in SAP, schedule customer appointments, and complete the vehicle handover process.
The position also involves explaining vehicle features and functions to customers, ensuring delivery records are complete, and coordinating with Sales, Finance, and other internal teams to resolve issues and maintain customer satisfaction.
Key Responsibilities
Vehicle Preparation & Documentation
- Verify new vehicle delivery documents for accuracy, completeness, and compliance.
- Ensure vehicle details in SAP match the physical vehicle, including model, color, specifications, and other relevant information.
- Confirm vehicles are properly prepared and ready for customer collection.
- Obtain customer acceptance before proceeding with vehicle registration.
Registration & SAP Administration
- Submit required registration documents to the designated traffic representative.
- Verify the registration card, vehicle details, and number plate after registration.
- Update registration information accurately in SAP.
- Complete vehicle handover transactions and generate SAP gate passes.
- Issue warranty booklets and required vehicle documentation.
- Ensure registration cards related to bank-financed and in-house sales are submitted to Finance on time.
Customer Delivery & Handover
- Schedule customer appointments and manage daily delivery schedules efficiently.
- Provide customers with a comprehensive explanation of vehicle features, controls, and functions.
- Respond to customer questions and ensure a smooth vehicle delivery experience.
- Report any vehicle defects or concerns immediately to the Sales team for appropriate customer communication.
- Hand over the vehicle keys, gate pass, and applicable customer gifts.
Delivery Records & Quality Control
- Capture photographs of the vehicle from all required sides before handover.
- Scan vehicle movement from yard to customer using the LMS application.
- Maintain accurate delivery files, including conclusion documents, finance records, scanned delivery documents, and other required records.
- Ensure all vehicle delivery and registration data is accurately updated and maintained.
Minimum Requirements
Education:
- Bachelor's degree in Business Administration, Management, or another business-related field.
Experience:
- Minimum 2 years of relevant work experience.
- Experience in the automotive industry, vehicle sales, vehicle delivery, registration, or dealership operations is preferred.
Professional Skills:
- Strong customer service and communication skills.
- Ability to coordinate effectively with Sales, Finance, Traffic/Registration teams, and customers.
- Strong organizational and multitasking abilities.
- Excellent attention to detail and documentation accuracy.
- Ability to work under pressure and manage competing priorities.
Technical Skills
- SAP Vehicle & Delivery Data Management
- Microsoft Excel and Reporting
- Vehicle Registration Documentation
- New Vehicle Delivery & Handover
- LMS / Vehicle Scanning Systems
- Customer Appointment Scheduling
- Automotive Dealership Administration
- Document Control and Record Management
- Vehicle Inspection & Delivery Verification
Desired Candidate Profile
The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage the complete new vehicle delivery process from documentation and registration through final customer handover. Strong communication, teamwork, time management, Excel skills, and automotive industry exposure will be highly valued.
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.