Qatar Aviation Services (QAS) is recruiting a Customer Experience Agent – Buggy Operations to support passenger services at Hamad International Airport (HIA) in Doha. The position focuses on operating airport buggy shuttle services while providing courteous, safe, and efficient assistance to passengers throughout the terminal.
This role is well suited to candidates with customer-facing experience who enjoy working in a busy airport environment. Previous airport experience is an advantage but is not mandatory. Candidates must also hold a valid light vehicle driving licence from their home country.
Customer Experience Agent – Buggy Operations Responsibilities
The successful candidate will combine passenger assistance with safe operation of the airport's buggy shuttle service.
Key responsibilities include:
- Operate MATAR buggy carts within the Passenger Terminal at Hamad International Airport.
- Safely assist passengers using the airport's buggy shuttle services.
- Provide warm, courteous, and professional customer service throughout passenger interactions.
- Help passengers with information about buggy shuttle services and facilities available at Hamad International Airport.
- Maintain a customer-first approach and work to meet or exceed passenger satisfaction expectations.
- Follow departmental Standard Operating Procedures (SOPs) and airport regulatory requirements.
- Consistently maintain established service standards and support compliance with applicable ISO standards and KPIs.
- Report for duty according to the assigned roster and maintain professional uniform and grooming standards.
- Coordinate effectively with Qatar Aviation Services and MATAR teams to support smooth airport operations.
- Immediately report illegal, unsafe, or inappropriate activities to the appropriate supervisor or line manager.
- Escalate passenger complaints, inconveniences, and anticipated service issues to the shift supervisor.
- Follow all safety procedures when operating airport equipment within HIA facilities.
- Maintain airport safety standards and comply with operational protocols at all times.
Requirements for Customer Experience Agent Jobs
Candidates should meet the following requirements:
- High school qualification.
- At least one year of customer service experience.
- Experience in a customer-facing position within the service industry.
- Previous airport experience is an advantage but is not essential.
- Valid light vehicle driving licence from the candidate's home country.
- Strong customer service and communication skills.
- Ability to maintain a professional and pleasant attitude when assisting passengers.
- Willingness to follow safety procedures, operational instructions, and assigned work schedules.
Experience in hospitality, transportation, retail, tourism, airport services, or another customer-facing environment can provide useful preparation for this position.
Skills Needed for Airport Buggy Operations
Customer Experience Agents need more than driving ability. The position requires strong interpersonal skills because employees interact directly with passengers and may assist people who are unfamiliar with the airport or require additional support.
Candidates should be polite, attentive, patient, and comfortable communicating with passengers from different backgrounds. A strong sense of responsibility is also important because buggy operations take place within a busy international airport environment.
Safety awareness is particularly important. Employees must follow established operating procedures, airport regulations, and equipment safety requirements while transporting passengers within the terminal.
The ability to work as part of a team is equally important, as the role requires coordination between customer service, buggy operations, airport, and MATAR teams.
For candidates searching for airport jobs in Qatar, customer service jobs in Doha, or Hamad International Airport careers, this position provides an opportunity to work directly with passengers in a major international aviation environment while gaining experience in airport customer service and terminal operations.