Job Description/Specification:
The Ritz-Carlton, Doha is seeking an experienced Assistant Housekeeping Manager to support the daily management of housekeeping operations in a luxury five-star resort environment. The role is responsible for maintaining exceptional cleanliness standards across guest rooms, public areas, and employee facilities while supporting guest satisfaction, team performance, and departmental financial objectives.
The successful candidate will supervise housekeeping operations, coordinate staffing and room assignments, maintain inventory and supplies, conduct quality inspections, and ensure compliance with The Ritz-Carlton service standards and operating procedures.
Key Responsibilities
Housekeeping Operations
- Support the daily management of housekeeping operations across guest rooms, public areas, and employee facilities.
- Review room status and prioritize cleaning assignments based on occupancy, arrivals, and departures.
- Supervise daily housekeeping shifts and ensure compliance with established standards and procedures.
- Conduct regular inspections of guestrooms and public areas to ensure cleanliness, presentation, and maintenance standards.
- Identify areas requiring attention and follow up with team members to ensure corrective actions are completed.
- Ensure adequate availability of housekeeping supplies, equipment, uniforms, and operating materials.
- Monitor departmental resources and support achievement of operational and budgetary objectives.
Team Leadership & Development
- Supervise, coach, and motivate housekeeping associates to achieve service and performance standards.
- Prepare staff schedules according to business requirements and monitor attendance and productivity.
- Train new room attendants and provide ongoing coaching and development.
- Communicate departmental expectations, procedures, and performance objectives clearly to employees.
- Provide regular feedback and recognize employees for outstanding performance.
- Support recruitment, interviewing, onboarding, and development of housekeeping team members.
- Address employee concerns and participate in disciplinary and performance management processes in accordance with company policies.
- Promote teamwork, employee engagement, and a positive workplace environment.
Guest Service
- Maintain a strong focus on guest satisfaction and luxury service standards.
- Respond professionally and promptly to guest requests, concerns, and complaints.
- Support corrective action plans designed to improve guest satisfaction and service performance.
- Lead by example and ensure housekeeping associates consistently demonstrate professional guest service behaviours.
- Promote continuous improvement in housekeeping service delivery.
Administration & Compliance
- Participate in departmental meetings and communicate operational priorities effectively.
- Monitor housekeeping performance and provide feedback to management.
- Ensure departmental policies, standards, and procedures are consistently followed.
- Maintain accurate records related to staffing, attendance, supplies, inspections, and operational activities.
- Ensure all activities support the property's quality, safety, and service requirements.
Minimum Requirements
Education
- High school diploma or GED with 2 years of experience in housekeeping or a related professional area.
OR
- Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no prior work experience required.
Experience
- Previous experience in hotel housekeeping or a related hospitality environment.
- Experience supervising or coordinating housekeeping teams is preferred.
- Experience in a luxury or five-star hotel environment is an advantage.
Technical Skills
- Housekeeping Operations
- Guest Room Inspection
- Public Area Management
- Staff Scheduling
- Inventory & Supply Management
- Quality Control
- Budget & Cost Awareness
- Housekeeping Standards & Procedures
- Employee Training
- Performance Management
- Guest Service
- Microsoft Office and Hotel Systems
Core Competencies
- Leadership
- Team Building
- Customer Focus
- Communication
- Organization
- Problem Solving
- Attention to Detail
- Time Management
- Adaptability
- Coaching & Mentoring
- Decision Making
- Results Orientation
Additional Requirements
- Ability to work in a fast-paced luxury hospitality environment.
- Strong interpersonal and communication skills.
- Ability to manage multiple priorities and respond effectively to operational demands.
- High level of professionalism and commitment to luxury service standards.
- Ability to work flexible shifts, including weekends and holidays as required.
About The Ritz-Carlton
The Ritz-Carlton is a globally recognized luxury hospitality brand known for exceptional service, attention to detail, and its commitment to creating memorable guest experiences. Associates are encouraged to uphold the brand's Gold Standards while developing their careers within Marriott International's global portfolio.
The Ritz-Carlton, Doha provides opportunities for professional development, leadership growth, training, and international career progression within Marriott International.
Equal Opportunity
Marriott International is committed to providing equal employment opportunities and fostering an inclusive workplace where associates from diverse backgrounds, cultures, and experiences are valued and respected.