Job Description/Specification:
Ain Holding is looking for an experienced and commercially driven Operations & Growth Manager to lead the day-to-day operations of a growing technology-enabled business within its portfolio.
This is a hands-on leadership position combining operations management, team leadership, customer acquisition, sales execution, customer experience and business growth. The ideal candidate will be comfortable managing people, tracking performance, working with customers and taking ownership of commercial results.
About the Role
The Operations & Growth Manager will be responsible for turning business targets into clear, measurable actions. The role involves managing customer-facing teams, strengthening operational processes, improving conversion and retention, and ensuring that daily activities remain aligned with wider business objectives.
The successful candidate will bring a strong combination of commercial awareness, operational discipline and people-management skills.
Key Responsibilities
- Lead and manage daily operations and customer-facing teams.
- Drive customer acquisition, engagement, conversion and retention.
- Manage cold and warm customer pipelines from initial contact through conversion.
- Establish daily, weekly and monthly targets and monitor team performance.
- Lead customer outreach and follow-up initiatives to improve conversion rates.
- Track operational performance, customer activity, pipeline progress and productivity.
- Identify operational bottlenecks and take ownership of resolving issues.
- Ensure customer cases, tasks and operational priorities are completed on time.
- Coach, develop and hold team members accountable for performance.
- Improve workflows, SOPs and customer communication processes.
- Use dashboards and performance data to identify gaps and growth opportunities.
- Coordinate with sales, operations, customer service, compliance and management teams.
- Handle escalated customer issues when required.
- Maintain high standards of customer service, operational efficiency and compliance.
Candidate Requirements
Candidates should have proven experience managing teams while taking responsibility for operational or commercial targets.
The ideal profile includes:
- Experience in operations, sales operations, business development, customer operations, growth or commercial management.
- Proven ability to manage KPIs, pipelines, targets and team performance.
- Experience with customer acquisition, outbound outreach and conversion.
- Strong people-management and coaching abilities.
- A commercial mindset combined with strong operational discipline.
- Ability to translate business targets into clear daily actions.
- Strong problem-solving and decision-making skills.
- Ability to work independently in a fast-paced, performance-driven environment.
- Strong customer and stakeholder-management skills.
- Experience improving processes, workflows and SOPs.
- Confidence working with dashboards, reports and performance data.
Language Requirements
Native or near-native Arabic fluency is required, with the ability to communicate naturally and confidently with Arabic-speaking customers.
Strong professional English communication skills are also required.
Preferred Industry Experience
Experience in the following sectors would be an advantage:
- Fintech
- Financial services
- Banking
- Payments
- BNPL
- Technology platforms
- Digital marketplaces
- Telecom
- High-volume customer operations
Previous Qatar or GCC market experience is preferred.
What Makes This Role Different?
This is an ownership-focused position for someone who wants to directly influence business performance rather than simply report on it.
The successful candidate will be expected to understand the numbers, identify what is preventing progress and turn business objectives into practical actions for the team.
A strong Operations & Growth Manager will continually ask: What is the target? Where are we now? What is blocking progress? Who owns the next action? What needs to happen today?
If you have experience leading teams, improving operations, driving customer conversion and taking ownership of measurable outcomes, this opportunity could be a strong fit.