Job Description/Specification:
The Ritz-Carlton, Doha is seeking a professional and customer-focused Membership Coordinator to join its Spa and Recreation team in West Bay, Doha, Qatar. The role is responsible for managing spa and wellness memberships, building strong member relationships, supporting membership sales and renewals, and maintaining accurate administrative records.
The successful candidate will contribute to revenue growth and member retention while delivering personalized service aligned with The Ritz-Carlton Gold Standards. This position is ideal for candidates with experience in luxury hospitality, spa, wellness, fitness, recreation, or membership sales.
About This Role
The Membership Coordinator will act as a key point of contact for spa members, managing the membership lifecycle from enrollment and payments through renewals, upgrades, and cancellations. The role combines customer service, sales, administration, and operational support in a luxury hospitality environment.
Key Responsibilities
Membership Administration
- Manage membership enrollment, renewals, upgrades, and cancellations.
- Process membership applications, contracts, payments, and supporting documentation.
- Maintain accurate and up-to-date membership records in company systems.
- Monitor membership expiry dates and proactively follow up on renewal opportunities.
- Prepare membership reports, statistics, and performance information for management.
Member Relations
- Serve as a primary contact for spa and recreation members.
- Build strong relationships and deliver personalized member experiences.
- Respond promptly and professionally to inquiries, requests, and concerns.
- Conduct facility tours and explain membership benefits, facilities, and services.
- Support member engagement activities, events, and wellness initiatives.
Sales & Revenue Generation
- Promote spa memberships, wellness programs, and relevant services to prospective members.
- Follow up on membership leads and inquiries.
- Support membership sales, retention, and revenue targets.
- Identify opportunities to upsell membership packages and spa services.
- Work with Spa Management on promotions and membership campaigns.
Operational Support
- Coordinate with Spa Reception, Recreation, Finance, and Sales teams.
- Ensure membership procedures comply with company policies and Ritz-Carlton standards.
- Assist with member activity and wellness-event scheduling.
- Maintain confidentiality and security of member information.
- Support wider spa operations when required.
Guest Experience
- Deliver service according to Ritz-Carlton Customer Engagement and Gold Standards.
- Anticipate member needs and personalize interactions.
- Resolve service concerns effectively and escalate issues when appropriate.
- Build member loyalty through consistent, thoughtful, and exceptional service.
Minimum Requirements
Education & Experience
- High school diploma or equivalent required.
- Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field is preferred.
- Minimum 1–2 years of experience in hospitality, luxury spa, fitness, wellness, recreation, or membership sales.
- Previous experience with Marriott systems is an advantage.
Preferred Skills
- Strong customer-service and relationship-management skills.
- Excellent verbal and written English communication.
- Sales-focused mindset with effective negotiation and persuasion skills.
- Strong organisational and administrative abilities.
- Proficiency in Microsoft Office applications.
- Ability to multitask in a fast-paced luxury environment.
- Professional appearance and confident interpersonal style.
- Knowledge of spa, wellness, fitness, or recreation operations is preferred.
Technical Skills
- Membership management and administration
- Membership sales and renewals
- Customer relationship management
- Lead follow-up and sales conversion
- Payment and contract processing
- Member database management
- Spa and wellness operations
- Microsoft Office
- Reporting and administrative documentation
- Guest-service and complaint resolution
CV Tips for This Role
Highlight experience in membership sales, luxury hospitality, spa, fitness, wellness, recreation, customer service, and relationship management. Demonstrate measurable achievements such as membership sales, renewal rates, lead conversion, revenue generated, or customer-retention improvements.
If you have experience with Marriott systems, luxury hotel operations, spa memberships, or premium wellness services, make these prominent on your CV.
Application Tips
Use ATS-friendly keywords including Membership Coordinator, Membership Sales, Spa Membership, Luxury Hospitality, Customer Relations, Member Retention, Sales & Revenue, Wellness, Spa Operations, Fitness Club, Guest Experience, CRM, Membership Administration, Upselling, and Marriott International.
Emphasize your ability to combine sales performance with exceptional luxury guest service, as the position requires both commercial awareness and strong relationship-building skills.
Employee Benefits
The Ritz-Carlton, Doha offers a comprehensive employee package that may include accommodation, flights, transportation, meals, medical insurance, training and leadership development, recognition programs, Marriott employee rates, and dining and wellness discounts, together with opportunities for career growth within Marriott International.