Job Description/Specification:
Raffles & Fairmont Doha is seeking a polished and guest-focused Spa & Recreation Receptionist to join its luxury hospitality team at the iconic Katara Towers. The role serves as the first point of contact for guests visiting the spa and recreation facilities, requiring exceptional customer service, professionalism, attention to detail, and strong organizational skills.
The successful candidate will manage spa and recreation appointments, respond to guest inquiries, coordinate bookings, process check-ins and check-outs, and support the smooth daily operation of the facilities. The position offers an opportunity to work within two internationally recognized luxury brands while delivering personalized experiences that reflect their high service standards.
About This Role
As a Spa & Recreation Receptionist, you will create a warm, refined, and personalized welcome for every guest. You will coordinate reservations and appointments, maintain accurate guest records, support therapists and recreation teams, and ensure guest requests are handled promptly and discreetly.
You will also promote spa treatments, wellness programs, memberships, and retail products while maintaining strong knowledge of the hotel's services and spa facilities. Collaboration with colleagues and other departments will be essential to delivering seamless guest experiences.
Key Responsibilities
Guest Reception & Service
- Welcome guests professionally and provide personalized service in line with Raffles & Fairmont luxury standards.
- Manage guest inquiries regarding treatments, facilities, memberships, operating hours, promotions, and hotel services.
- Handle guest requests and concerns promptly, professionally, and with discretion.
- Maintain a polished, organized, and welcoming reception environment.
- Develop positive relationships with guests and anticipate their service needs.
Reservations & Front Desk Operations
- Manage spa and recreation appointments, reservations, and daily schedules using the relevant booking system.
- Coordinate appointments between guests, therapists, recreation attendants, and other operational teams.
- Perform accurate guest check-in and check-out procedures.
- Process payments, billing, and related front desk transactions accurately.
- Maintain accurate guest profiles, preferences, booking details, and appointment records.
- Support spa and recreation opening and closing procedures.
Sales & Product Knowledge
- Promote spa treatments, wellness programs, memberships, facilities, and retail products.
- Support revenue objectives through appropriate upselling and cross-selling opportunities.
- Maintain comprehensive knowledge of spa treatments, recreation facilities, memberships, hotel services, and promotions.
- Provide accurate recommendations based on guest preferences and requirements.
Operations, Safety & Teamwork
- Monitor cleanliness and presentation standards within reception and recreation areas.
- Follow all health, safety, hygiene, and operational procedures.
- Coordinate effectively with therapists, recreation colleagues, and other hotel departments.
- Participate in training and continuous learning initiatives.
- Support colleagues to maintain consistent luxury service standards across the guest journey.
Minimum Requirements
Education
- Diploma or certification in Hospitality, Business Administration, Tourism, or a related field is an advantage.
Experience
- Previous experience in a spa, wellness, recreation, hotel, resort, or luxury hospitality environment is preferred.
- Experience in a guest-facing reception or reservations role is an advantage.
Professional Skills
- Excellent verbal and written communication skills.
- Strong guest-service and interpersonal abilities.
- Excellent organization and multitasking skills.
- Professional appearance and polished manner.
- Strong attention to detail and accuracy.
- Ability to handle confidential guest information with discretion.
- Customer-focused approach with a genuine passion for luxury hospitality.
- Ability to work effectively in a multicultural and team-oriented environment.
Technical Skills
- Spa and recreation appointment scheduling.
- Spa booking or hotel management systems.
- Guest profile and reservation management.
- Front desk check-in and check-out procedures.
- Payment and billing processing.
- Microsoft Office proficiency.
- Knowledge of spa treatments, wellness services, recreation facilities, and retail products.
Language Requirements
- Fluent English is required.
- Additional languages are an advantage, particularly in an international luxury hospitality environment.
Key ATS Keywords
Spa & Recreation Receptionist, Spa Receptionist, Spa Front Desk, Recreation Receptionist, Spa Concierge, Spa Reservations, Wellness Receptionist, Luxury Hospitality, Guest Services, Guest Relations, Spa Operations, Recreation Operations, Appointment Scheduling, Spa Booking System, Hotel Receptionist, Front Office, Guest Check-In, Guest Check-Out, Payment Processing, Guest Profiles, Spa Treatments, Wellness Programs, Spa Memberships, Retail Sales, Luxury Hotel Jobs Doha, Hospitality Jobs Qatar, Raffles Doha, Fairmont Doha.
CV Tips for This Role
Highlight experience in spa reception, wellness, recreation, hotel front office, reservations, guest relations, or luxury hospitality. Focus on your ability to manage appointments, welcome guests, handle inquiries, process transactions, and coordinate effectively with operational teams.
Mention specific spa booking systems, hotel PMS platforms, Microsoft Office skills, payment processing experience, and guest profile management. If you have experience promoting treatments, memberships, wellness programs, or retail products, include this as well.
Your CV should demonstrate professionalism, strong communication, attention to detail, multitasking ability, and a genuine commitment to delivering personalized luxury guest experiences.
Application Tips
Tailor your application around luxury guest service, spa operations, reservations, and personalized guest experiences. Use relevant ATS keywords such as Spa Receptionist, Spa Reservations, Guest Relations, Appointment Scheduling, Spa Operations, Wellness, Luxury Hospitality, and Guest Services.
Candidates should clearly demonstrate their ability to manage multiple guest requests while maintaining accuracy, discretion, and a professional attitude. Experience within a 5-star hotel, luxury resort, premium spa, or wellness environment can strengthen your application.
Raffles & Fairmont Doha also emphasizes Respect, Excellence, Belonging, Empowerment, and Integrity. Demonstrating teamwork, inclusivity, initiative, accountability, and genuine care for guests and colleagues will help align your application with the organization's culture.
Employee Benefits
Colleagues at Raffles & Fairmont Doha can benefit from a range of hospitality and lifestyle privileges, including:
- Complimentary and upgraded stays where applicable.
- Extended-stay opportunities.
- Discounted accommodation across participating Fairmont and Raffles properties.
- Dining and wellness discounts.
- Additional colleague benefits and luxury hospitality perks.
- Training and continuous professional development opportunities.
About Raffles & Fairmont Doha
Raffles Doha and Fairmont Doha are located within the iconic Katara Towers, bringing together two internationally recognized luxury hospitality brands. Raffles focuses on personalized, intimate luxury and culturally connected experiences, while Fairmont combines grand hospitality with contemporary style and exceptional guest service.
Together, the properties offer hospitality professionals an environment focused on excellence, individuality, talent development, empowerment, and memorable guest experiences.
Application Process
Applicants should note that Raffles & Fairmont Doha uses AssessFirst as part of its recruitment process. Following application, shortlisted candidates may receive an invitation to create an AssessFirst profile and complete a questionnaire as part of the candidate assessment process.