Job Description/Specification:
Mandarin Oriental, Doha is seeking a professional and guest-focused Spa Concierge to join its Spa & Wellness team. Located in Msheireb Downtown Doha, the property combines Qatari heritage with contemporary luxury and is known for delivering personalized, high-quality guest experiences.
The Spa Concierge will support the daily operations of the Spa & Wellness division, ensuring exceptional guest service across reception, treatment areas, wellness facilities, changing rooms, retail areas, and spa suites. The ideal candidate will have strong hospitality skills, attention to detail, professional presentation, and the ability to work effectively in a luxury hotel environment.
About This Role
As a Spa Concierge, you will be responsible for welcoming and assisting guests, managing appointments, supporting therapists, maintaining spa facilities, and ensuring all areas meet the hotel's cleanliness, safety, and service standards.
You will work closely with spa and hotel colleagues to deliver a seamless luxury experience while supporting the efficient operation and profitability of the Spa & Wellness division.
Key Responsibilities
Guest Service & Spa Operations
- Assist with daily operations across Spa Reception, Salon & Barber Reception, Boutique, Spa Retail, Consultation Lounge, Spa Suites, Thermal & Changing Facilities, Tea Lounges, Fitness, and Wellness areas.
- Welcome guests and provide professional, personalized assistance throughout their spa experience.
- Manage guest appointments efficiently while prioritizing guest preferences and service requirements.
- Maintain professional telephone etiquette and respond to guest inquiries appropriately.
- Provide accurate information regarding spa treatments, services, facilities, and retail products.
Spa Facilities & Cleanliness
- Maintain changing rooms, toilets, showers, relaxation areas, fitness and wellness facilities, spa suites, and pool areas in a clean, organized, and sanitary condition.
- Follow established Safe, Sound and Sustainability standards.
- Ensure lockers are consistently stocked with clean linen.
- Remove and manage soiled linen according to operational procedures.
- Assist therapists with treatment preparation and clearing treatment areas after services.
Administration & Systems
- Perform spa opening and closing procedures as required.
- Maintain accurate appointment schedules and support efficient utilization of spa resources.
- Develop a strong working knowledge of SpaSoft and other relevant spa systems.
- Maintain knowledge of all treatments, services, facilities, and retail products offered by the Spa & Wellness division.
Teamwork & Professional Standards
- Work collaboratively with spa and hotel colleagues to ensure smooth daily operations.
- Assist other departments when required to maintain service standards.
- Maintain excellent punctuality, personal appearance, grooming, and professional conduct.
- Contribute to a welcoming, luxurious, and guest-centric environment.
Minimum Requirements
Education
- Senior School qualification or equivalent is required.
- Hotel school or hospitality-related qualification is preferred.
Experience
- Minimum 1 year of experience in a customer service or hospitality environment.
- Previous experience in a 5-star hotel or luxury hospitality environment is an advantage.
- Previous Middle East hospitality experience is desirable.
Professional Skills
- Strong guest service and interpersonal skills.
- Excellent communication and telephone etiquette.
- Professional appearance and positive attitude.
- Strong attention to cleanliness, organization, and detail.
- Ability to work effectively as part of a multicultural team.
- Flexible approach with the ability to support different spa and wellness operations.
Technical Skills
- Good computer skills and ability to learn hotel and spa management systems.
- Knowledge of SpaSoft is highly desirable.
- Appointment scheduling and guest reservation management.
- Familiarity with spa treatments, wellness services, and retail products is an advantage.
- Ability to manage basic administrative and operational tasks accurately.
Key ATS Keywords
Spa Concierge, Spa Receptionist, Spa Guest Relations, Spa & Wellness, Luxury Hospitality, 5-Star Hotel, Hotel Concierge, Guest Services, Spa Operations, SpaSoft, Appointment Scheduling, Guest Experience, Customer Service, Wellness Center, Luxury Spa, Fitness & Wellness, Spa Reception, Retail Sales, Treatment Coordination, Hospitality Jobs Doha, Spa Jobs Qatar, Mandarin Oriental Doha.
CV Tips for This Role
Highlight your experience in luxury hospitality, spa operations, guest services, reception, appointment scheduling, or customer-facing roles. Candidates with 5-star hotel or Middle East experience should clearly mention this on their CV.
Include experience with spa management systems such as SpaSoft, hotel systems, telephone handling, guest reservations, retail products, and wellness services where applicable. Emphasize your communication skills, professional presentation, attention to detail, and ability to deliver personalized guest experiences.
Application Tips
Tailor your CV to emphasize luxury guest service and spa operations rather than general administrative experience. Demonstrate your ability to manage appointments, respond to guest requests, maintain high cleanliness standards, and work collaboratively across hotel departments.
Candidates should clearly state their years of hospitality experience, hotel category experience, Middle East experience, computer skills, and relevant spa or wellness experience.
Employee Benefits
Mandarin Oriental offers a range of colleague benefits and development opportunities, including:
- Learning and development programs supporting career progression.
- MOstay benefits, including complimentary stays and preferential room rates.
- Health and colleague wellness programs.
- Retirement plans depending on role and length of service.
- Competitive salary and benefits package.
- Transportation and housing provided.
- Relocation support and vacation tickets.