Job Description/Specification:
We are seeking a motivated and customer-focused Travel Consultant to join our team. The successful candidate will assist customers with travel planning, reservations, itinerary coordination, and general travel-related support while ensuring a smooth and positive customer experience.
This is an in-person position ideal for a professional with strong communication skills, attention to detail, and a passion for travel and customer service.
Key Responsibilities
- Assist customers with travel planning and destination selection.
- Handle flight, hotel, and other travel-related bookings.
- Prepare and coordinate travel itineraries according to customer requirements.
- Provide accurate information regarding travel arrangements, schedules, and services.
- Respond promptly to customer enquiries and provide professional assistance.
- Coordinate booking changes, cancellations, and other travel-related requests.
- Maintain accurate customer and booking records.
- Follow up with customers to ensure smooth travel arrangements.
- Resolve customer concerns and booking issues efficiently.
- Coordinate with airlines, hotels, and other travel service providers when required.
Minimum Requirements
- Previous experience in travel consultancy, ticketing, reservations, tourism, or customer service is an advantage.
- Strong communication and interpersonal skills.
- Good organizational and time-management abilities.
- Strong attention to detail and accuracy.
- Customer-focused and professional approach.
- Ability to manage multiple bookings and customer requests.
- Good computer skills and familiarity with booking systems is an advantage.
- Ability to work effectively in an in-person, customer-facing environment.
Technical Skills
- Travel Planning
- Flight & Hotel Reservations
- Itinerary Coordination
- Customer Service
- Booking Management
- Travel Documentation
- Computer & Reservation Systems
- Communication & Follow-up
Core Competencies
- Customer Focus
- Communication
- Attention to Detail
- Problem Solving
- Organization
- Time Management
- Teamwork
- Adaptability
- Professionalism
- Service Orientation