Job Description/Specification:
Hamad International Airport (HIA) in Doha is seeking a Digital Business Partner to act as the key relationship interface between the assigned MATAR business portfolio and MATAR IT. The role will support business and technology alignment across areas including AOCC, Facilities Management (FM), and Customer Experience.
The successful candidate will translate business requirements, operational challenges, risks, and opportunities into structured technology demand and actionable digital initiatives. The position combines business partnering, IT service delivery, demand management, business analysis, digital transformation, and stakeholder management to maximize the value delivered through technology investments.
About This Role
As a Digital Business Partner, you will develop a strong understanding of assigned business areas and work closely with stakeholders to identify technology opportunities, prioritize requirements, and shape digital solutions aligned with operational and strategic objectives.
You will also contribute to AI product development requirements, digital transformation initiatives, technology roadmaps, service improvement, portfolio planning, and business-value measurement. Strong communication, negotiation, analytical thinking, and airport-industry experience are essential for this role.
Key Responsibilities
Business & IT Partnership
- Act as the primary relationship interface between assigned business functions and MATAR IT.
- Build strong relationships with business stakeholders and technology teams.
- Maintain an in-depth understanding of business processes, services, challenges, and opportunities.
- Provide digital advice and recommendations aligned with operational and strategic objectives.
- Facilitate collaboration between business and IT teams to maintain alignment.
Demand & Requirements Management
- Gather, analyze, structure, and prioritize business requirements.
- Translate business demand, risks, opportunities, and constraints into actionable technology initiatives.
- Support portfolio planning, governance, and informed investment decisions.
- Resolve conflicting requirements and stakeholder priorities through communication, negotiation, and escalation.
- Support annual planning, demand forecasting, budget input, and supplier engagement.
Digital Transformation & Innovation
- Identify opportunities for digital transformation, innovation, and data-driven improvement.
- Support AI product development by helping define business requirements within the assigned domain.
- Promote digital solutions that improve operational efficiency, service quality, resilience, and customer experience.
- Support change initiatives, process improvements, and technology-enabled business enhancements.
Technology Strategy & Roadmaps
- Contribute to technology strategies, capability plans, roadmaps, and improvement priorities.
- Ensure digital initiatives support business and operational requirements.
- Collaborate with stakeholders to identify future technology and capability needs.
- Monitor priorities and support effective delivery of agreed initiatives.
Service & Performance Management
- Facilitate regular service reviews, stakeholder meetings, and feedback sessions.
- Track service improvement actions and agreed outcomes.
- Monitor business value and benefits delivered through technology initiatives.
- Identify opportunities for continual service improvement.
- Support improved stakeholder satisfaction and service performance.
Minimum Requirements
Education & Experience
Applicants must meet one of the following:
- High School / Vocational Qualification / Diploma or equivalent with a minimum of 7 years of job-related experience; or
- Bachelor's Degree or equivalent with a minimum of 6 years of job-related experience.
Mandatory Requirement
- Airport experience is mandatory.
- Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery, or a related digital/technology environment.
- Excellent command of written and spoken English.
Relevant Professional Experience
- Experience supporting technology projects, service enhancements, change initiatives, or digital transformation programs.
- Experience working within structured project delivery and governance frameworks.
- Understanding of business requirements gathering and prioritization.
- Experience engaging multiple stakeholders and resolving competing priorities.
Technical & Professional Skills
- IT Business Partnering.
- Business Analysis.
- Demand Management.
- IT Service Delivery.
- Digital Transformation.
- Project and Change Management.
- Requirements Gathering and Prioritization.
- Process Improvement.
- Technology Roadmapping.
- Data-driven decision-making.
- Stakeholder and Supplier Management.
- Portfolio and Investment Planning.
- AI and digital product requirements.
- IT Service Management principles.
- Service lifecycle and performance measurement.
- Knowledge of recognized IT service management good-practice frameworks is preferred.
CV Tips for Digital Business Partner Jobs in Qatar
This is a senior, airport-specific digital and IT business partnering role, so your CV should immediately demonstrate your experience in both airport operations and technology/business alignment.
Highlight:
- Airport or aviation technology experience.
- IT business partnering.
- Business analysis and requirements management.
- Digital transformation projects.
- IT service delivery.
- Demand and portfolio management.
- Technology strategy and roadmaps.
- AI or data-driven initiatives.
- Stakeholder management.
- Change and process improvement.
- Service performance and continual improvement.
- Budget planning and supplier management.
Quantify achievements wherever possible. For example:
“Led digital transformation initiatives across airport operations, improving service efficiency by X%.”
“Managed technology demand and prioritization across multiple business functions with an annual portfolio of X projects.”
“Delivered process improvements that reduced operational turnaround time by X%.”
Useful ATS keywords include Digital Business Partner, Airport IT, MATAR IT, Hamad International Airport, Business Analysis, IT Business Partnering, Demand Management, Digital Transformation, IT Service Management, Business Requirements, Technology Roadmap, AI, Data Analytics, Change Management, Process Improvement, Stakeholder Management, Service Delivery, Portfolio Management, and Continual Service Improvement.
Application Tips
Before applying, make sure your CV clearly demonstrates airport experience. This is specifically stated as a mandatory requirement and should not be buried within your employment history.
Your professional summary should position you as a technology-business interface professional, rather than simply an IT specialist. Demonstrate how you have translated business requirements into technology solutions, managed competing priorities, influenced stakeholders, and delivered measurable business value.
Prepare interview examples covering:
- A complex business requirement you translated into a technology solution.
- A digital transformation initiative you supported.
- A conflict between business and IT priorities that you successfully resolved.
- A technology project that delivered measurable business value.
- An AI, data, or automation opportunity you identified.
- A service improvement initiative that improved operational performance.
- A situation where you influenced senior stakeholders without direct authority.
Career Opportunity
The Digital Business Partner position offers an opportunity to work at the intersection of aviation, technology, digital transformation, AI, business strategy, and operational excellence at Hamad International Airport.
For experienced IT and digital professionals with airport experience, this role provides the opportunity to influence technology investment decisions, shape digital initiatives, improve operational services, and contribute to the future development of one of the world's leading international airport environments.