Housekeeping Assistant Manager

Job Description/Specification:

Souq Waqif Boutique Hotel By Tivoli is seeking a Housekeeping Assistant Manager to support the Housekeeping Manager in overseeing daily housekeeping operations. The role focuses on maintaining exceptional standards of cleanliness, presentation, hygiene, and guest service across guest rooms, public areas, and back-of-house facilities.

The successful candidate will supervise housekeeping teams, coordinate daily operations, manage supplies and linen inventory, conduct quality inspections, address guest requests, and support training and performance management. This position requires strong leadership, organization, attention to detail, and the ability to perform effectively in a fast-paced hotel environment.

About This Role

As Housekeeping Assistant Manager, you will help ensure that housekeeping operations run efficiently while maintaining consistent hotel cleanliness and service standards. You will work closely with Room Attendants, Public Area Attendants, Linen Room personnel, Front Office, Maintenance, and other departments.

The role is ideal for an experienced housekeeping professional ready to take on greater supervisory responsibility within a hotel environment.

Key Responsibilities

Housekeeping Operations

• Assist the Housekeeping Manager with planning and coordinating daily operations.
• Supervise room attendants, public area attendants, and linen room personnel.
• Allocate duties and monitor daily team performance.
• Conduct inspections of guest rooms, public areas, and back-of-house facilities.
• Ensure housekeeping procedures and quality standards are consistently followed.
• Identify maintenance or cleanliness issues and coordinate timely corrective action.

Team Leadership & Development

• Supervise, motivate, and support housekeeping colleagues.
• Assist with staff scheduling, attendance monitoring, and workforce planning.
• Participate in performance reviews and provide constructive feedback.
• Train new team members and conduct refresher training.
• Promote teamwork, professionalism, and a productive working environment.

Inventory & Supplies

• Monitor housekeeping inventory levels and usage.
• Assist with ordering cleaning supplies, linens, and guest amenities.
• Ensure appropriate storage and efficient use of housekeeping materials.
• Minimize unnecessary wastage while maintaining required stock levels.

Guest Service

• Respond to guest complaints and special housekeeping requests promptly and professionally.
• Coordinate with Front Office and other departments to resolve guest requirements.
• Support a seamless guest experience through effective communication and follow-up.

Health, Safety & Compliance

• Ensure housekeeping activities comply with health, safety, sanitation, and hygiene requirements.
• Maintain safe working practices across housekeeping areas.
• Report hazards, equipment issues, and maintenance concerns promptly.
• Support hotel policies and operational procedures.

Minimum Requirements

Education

• High school diploma or equivalent.

Experience

• Minimum of 2 years of experience in hotel housekeeping operations.
• At least 1 year of experience in a supervisory or assistant managerial housekeeping position.
• Experience in a hotel or resort environment is preferred.

Professional Skills

• Strong leadership and team-management abilities.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to manage multiple priorities under pressure.
• Strong problem-solving and decision-making capabilities.
• Guest-focused approach with a commitment to high service standards.

Technical Skills

• Working knowledge of housekeeping operations and procedures.
• Familiarity with hotel housekeeping management systems.
• Knowledge of hotel Property Management Systems (PMS) is advantageous.
• Experience with systems such as Opera and HotSOS is a plus.
• Understanding of housekeeping inventory and linen management.
• Knowledge of hotel sanitation, hygiene, and safety procedures.

CV Tips for Housekeeping Assistant Manager Jobs in Qatar

Your CV should clearly demonstrate hotel housekeeping experience, supervisory responsibility, room inspections, staff management, inventory control, guest complaint handling, and quality assurance.

Where possible, include measurable achievements such as:

• Number of housekeeping colleagues supervised.
• Number of rooms or floors managed.
• Improvements in room inspection scores.
• Guest satisfaction achievements.
• Reduction in supply wastage.
• Successful housekeeping training programs.
• Improvements in room turnaround time.
• Experience supporting high-occupancy periods or VIP operations.

Use relevant ATS keywords such as Housekeeping Assistant Manager, Housekeeping Operations, Hotel Housekeeping, Room Attendants, Public Area, Linen Management, Room Inspection, Guest Services, Inventory Management, Staff Scheduling, Housekeeping Supervisor, Opera, HotSOS, Sanitation, Hygiene, and Quality Standards.

Application Tips

Tailor your CV to demonstrate your progression from housekeeping operations into supervisory or assistant management responsibilities. Highlight your experience leading teams, conducting inspections, managing inventory, coordinating with other hotel departments, and resolving guest concerns.

If you have experience with Opera, HotSOS, or other hotel systems, list these clearly under your technical skills.

During an interview, be prepared to discuss how you would handle issues such as room-quality complaints, staff shortages, high occupancy, linen shortages, guest requests, and coordination with Maintenance or Front Office.

About Minor Hotels

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 530 properties across 50+ countries. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Working at Souq Waqif Boutique Hotel By Tivoli provides an opportunity to build your hospitality career within an international hotel group while working in one of Doha's distinctive cultural and tourism destinations.

Why Consider This Opportunity?

The Housekeeping Assistant Manager role offers an opportunity to develop further within hotel operations and luxury hospitality, with exposure to team leadership, quality management, inventory control, guest service, and cross-departmental coordination.

For experienced housekeeping professionals with strong leadership skills and a commitment to exceptional hotel standards, this position can be a valuable step toward senior roles such as Housekeeping Manager or Executive Housekeeper.