Job Description/Specification:
We are seeking an experienced Director of Operations to lead the day-to-day operations of a 5-star luxury resort in Doha. Acting as the General Manager’s primary deputy, the role will oversee multiple operational divisions, drive exceptional guest experiences, and ensure strong financial and service performance across the property.
A strong background in high-volume, luxury Food & Beverage operations is mandatory, making this opportunity particularly suited to senior hospitality leaders with a career progression through F&B management and executive operational roles.
About This Role
The Director of Operations will provide strategic and operational leadership across Rooms, Food & Beverage, Culinary, Wellness, Engineering, Security, and other support functions. The role requires a commercially focused leader capable of balancing luxury service standards, operational efficiency, profitability, guest satisfaction, and team performance.
Key Responsibilities
Strategic & Resort Leadership
- Act as the General Manager’s second-in-command and assume overall operational responsibility during the GM’s absence.
- Align operational strategies across multiple departments to maintain 5-star luxury standards.
- Drive resort profitability through revenue optimization, labor productivity, cost control, and operational efficiency.
- Establish performance expectations and hold department heads accountable for results.
Rooms & Guest Experience
- Oversee Front Office, Housekeeping, and Laundry operations.
- Maintain exceptional room presentation, inventory control, and personalized guest experiences.
- Monitor guest feedback, NPS, online reviews, and service recovery performance.
Food & Beverage & Culinary
- Lead and optimize F&B outlets and culinary operations.
- Drive high-margin restaurant, outlet, and banqueting revenue.
- Maintain strong food quality, safety, labor, purchasing, and cost-control standards.
- Leverage extensive F&B expertise to strengthen the resort’s culinary identity and commercial performance.
Wellness, Engineering & Security
- Oversee Spa and Recreation operations, guest activities, and wellness programming.
- Partner with Engineering leadership on preventive maintenance, asset management, and CapEx planning.
- Ensure effective security, guest privacy, safety, and protection of resort assets.
Quality & Guest Satisfaction
- Maintain a strong operational presence during peak periods.
- Personally engage with VIP and high-profile guests when required.
- Lead complex service recovery situations and implement corrective actions.
- Use guest feedback and operational data to identify trends and continuously improve service delivery.
Minimum Requirements
- 5–7+ years of senior/executive operational leadership within a 5-star luxury resort or high-end international hotel.
- Mandatory: Strong career background in Food & Beverage management, such as Director of F&B or equivalent senior F&B leadership.
- Proven experience managing large, complex, multi-department hospitality operations.
- Experience overseeing non-rooms divisions such as Spa, Recreation, Engineering, and Security.
- Strong understanding of luxury hospitality standards and operational best practices.
Commercial & Leadership Skills
- Strong P&L management, budgeting, forecasting, and cost-control expertise.
- Excellent understanding of luxury hospitality KPIs and operational performance metrics.
- Proven ability to improve profitability while maintaining premium service standards.
- Exceptional leadership, coaching, mentoring, and team-development capabilities.
- Strong decision-making and problem-solving skills.
- Ability to manage multiple departments, priorities, and operational challenges simultaneously.
- Strong guest engagement and service recovery capabilities.
- Experience with internationally recognized luxury hospitality standards such as Forbes Travel Guide or Leading Hotels of the World is highly desirable.
Key Skills
Luxury Resort Operations | Food & Beverage Management | Resort Leadership | P&L Management | Budgeting & Forecasting | Revenue Optimization | Cost Control | Guest Experience | Service Recovery | Rooms Operations | Banqueting | Culinary Operations | Spa & Recreation | Engineering | Security | CapEx | Team Leadership | Operational Excellence
CV Tips
Candidates should clearly demonstrate their F&B career progression, senior operational leadership, size and complexity of properties managed, number of departments overseen, and measurable achievements in revenue growth, profitability, cost reduction, guest satisfaction, and operational improvement.
Highlight experience with 5-star luxury resorts, international hotel brands, high-volume F&B operations, large-scale banqueting, P&L ownership, and multi-department leadership to strengthen your application.