Job Description/Specification:
Snoonu is seeking a Senior Process Improvement Specialist to drive operational excellence across its Super App ecosystem. The role focuses on redesigning and optimizing processes across operations, customer experience, supply, and support functions to improve efficiency, quality, scalability, customer satisfaction, and cost performance.
The successful candidate will lead data-driven continuous improvement initiatives, work closely with cross-functional teams, and help embed a practical culture of Lean, Six Sigma, Kaizen, automation, and continuous improvement across the organization.
About This Role
You will identify operational bottlenecks, analyze root causes, redesign end-to-end processes, and implement sustainable improvements. The position requires strong analytical and stakeholder management skills, with the ability to work with both senior leadership and frontline operational teams.
Key Responsibilities
- Lead end-to-end process improvement and operational excellence projects aligned with business priorities.
- Map, analyze, redesign, and standardize processes to improve handling time, quality, scalability, and cost efficiency.
- Apply Lean Six Sigma, DMAIC, Value Stream Mapping (VSM), PDCA, Kaizen, and related methodologies.
- Identify bottlenecks, inefficiencies, process risks, and improvement opportunities across operations.
- Develop and monitor KPIs, dashboards, performance metrics, and governance routines.
- Use data analysis and Voice of the Customer (VoC) insights to identify root causes and improve customer experience.
- Partner with Operations, Product, Technology, CX, People Operations, Drivers, and Restaurant teams to implement improvements.
- Support automation and AI-enabled process improvements to reduce case handling times and increase operational efficiency.
- Design scalable processes across supply, driver, restaurant, and operational functions.
- Standardize operating procedures and establish consistent ways of working across teams.
- Support change management and adoption of new processes and operating models.
- Coach process owners and team members on continuous improvement tools and methodologies.
- Identify opportunities for digital transformation, automation, and process enablement.
- Track project benefits and ensure improvements are sustained after implementation.
Minimum Requirements
- Proven experience in process improvement, operational excellence, continuous improvement, or business transformation.
- Strong hands-on knowledge of Lean Six Sigma, DMAIC, VSM, PDCA, and Kaizen.
- Demonstrated experience delivering end-to-end process improvement projects in fast-paced operational environments.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- Experience defining KPIs, analyzing performance data, and developing improvement plans.
- Strong stakeholder management and influencing skills, including the ability to work without direct authority.
- Customer-centric mindset with experience using customer feedback and VoC insights.
- Exposure to automation, digital transformation, AI, or process optimization technologies.
- Lean Six Sigma or Operational Excellence certification is preferred.
Preferred Experience
Experience in logistics, last-mile delivery, e-commerce, aviation, food delivery, supply chain, or high-volume service operations will be highly advantageous.
Key Skills
Process Improvement | Operational Excellence | Lean Six Sigma | DMAIC | Kaizen | VSM | PDCA | Root Cause Analysis | KPI Management | Data Analysis | Process Mapping | Continuous Improvement | Change Management | Automation | AI & Digital Transformation | Customer Experience | Stakeholder Management | SOP Standardization
What Snoonu Offers
Snoonu provides a technology-driven and collaborative environment with opportunities for professional development, learning resources, autonomy, flexible time off, and exposure to a rapidly growing Qatar-based Super App.
The company also emphasizes quality, workplace safety, employee development, diversity, sustainability, and continuous innovation.
CV Tips
Candidates should highlight measurable achievements in process optimization, cost reduction, productivity improvement, cycle-time reduction, customer experience, automation, and operational efficiency. Include specific Lean Six Sigma projects, methodologies used, KPIs improved, and measurable business results wherever possible.
Application Tips
Emphasize your ability to diagnose operational problems, redesign processes, influence stakeholders, implement change, and deliver measurable improvements. Experience in high-volume operations, delivery, logistics, e-commerce, or technology-enabled businesses should be clearly highlighted.