Job Description/Specification:
We are seeking an experienced Assistant Catering Manager to support the planning and execution of catering and banquet operations. The role focuses on delivering high-quality guest experiences, managing client relationships, coordinating events, and ensuring smooth day-to-day operations in line with hospitality standards.
The successful candidate will demonstrate strong communication, leadership, sales, problem-solving, and customer service skills while working closely with internal teams and external clients.
Key Responsibilities
- Plan, organize, and prioritize catering and banquet activities to meet business and guest requirements.
- Communicate effectively with clients and internal teams through phone, email, written communication, and face-to-face interactions.
- Build and maintain strong client relationships while understanding and exceeding customer expectations.
- Support event planning, coordination, and execution to ensure seamless service delivery.
- Participate in client site inspections and assist with catering sales activities.
- Promote catering services and identify opportunities to increase revenue and business.
- Handle guest concerns, complaints, conflicts, and service issues professionally and efficiently.
- Analyze operational challenges, make informed decisions, and implement appropriate solutions.
- Guide and support team members by providing direction, feedback, coaching, and assistance when required.
- Ensure consistent service quality and adherence to company hospitality standards.
- Demonstrate strong knowledge of catering systems, products, procedures, and operational processes.
- Perform other duties as assigned based on business requirements.
Minimum Requirements
- Previous experience in catering, banquet operations, hospitality, or event management.
- Strong understanding of catering and guest service operations.
- Excellent communication, interpersonal, negotiation, and relationship-building skills.
- Proven ability to manage client expectations and resolve complaints effectively.
- Strong organizational, planning, and time-management abilities.
- Ability to analyze problems, make decisions, and deliver practical solutions.
- Experience supporting sales activities and client site inspections is an advantage.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Flexibility to work according to operational requirements, including evenings, weekends, and events.
Key Skills
- Catering & Banquet Operations
- Event Planning & Coordination
- Client Relationship Management
- Hospitality & Guest Service
- Catering Sales
- Team Leadership & Coaching
- Conflict Resolution
- Negotiation & Influencing
- Problem-Solving & Decision-Making
- Communication & Interpersonal Skills
- Service Quality Management
- Planning & Organization
Education
A Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.