Job Description/Specification:
Talabat, part of Delivery Hero Group, is seeking an experienced Account Manager to join its Qatar team. The role focuses on managing and growing relationships with restaurant and vendor partners, helping them improve their platform performance, increase sales, and maximize customer engagement.
About This Role
As an Account Manager, you will act as the primary contact for a portfolio of restaurant and vendor partners. You will combine relationship management, sales, data analysis, and commercial strategy to identify growth opportunities, improve partner performance, and strengthen long-term partnerships.
Key Responsibilities
- Build and maintain strong relationships with restaurant and vendor partners.
- Act as a trusted business advisor, supporting partners with performance insights and growth strategies.
- Analyze sales, operational, and engagement data to identify opportunities across menus, pricing, promotions, and delivery performance.
- Conduct regular business reviews and present actionable recommendations to partners.
- Identify opportunities to increase revenue through upselling, cross-selling, promotions, and cross-partner campaigns.
- Support partners in optimizing menus, images, delivery times, and platform content to improve conversion.
- Recommend and coordinate promotional campaigns to increase order volumes and partner visibility.
- Collaborate with Marketing, Logistics, Operations, and other internal teams to resolve partner issues and execute initiatives.
- Support smooth onboarding and campaign implementation for assigned accounts.
- Negotiate and renew commercial agreements while maintaining mutually beneficial partnerships.
- Monitor partner compliance with SLAs, operational standards, availability, and delivery quality.
- Proactively identify risks and opportunities to improve partner retention and satisfaction.
Minimum Requirements
- Minimum 2 years of experience in Account Management, Sales, Partner Success, or a similar commercial role.
- Experience in food technology, FMCG, e-commerce, marketplaces, or delivery platforms is an advantage.
- Strong analytical skills with the ability to interpret performance data and generate actionable insights.
- Proficiency in Excel and Google Sheets and experience working with dashboards or reporting tools.
- Excellent communication, negotiation, presentation, and relationship-management skills.
- Strong commercial awareness with a customer- and partner-focused approach.
- Self-motivated and able to work independently in a fast-paced, target-driven environment.
- Fluency in Arabic is mandatory.
- Strong command of English is an advantage for working with internal teams and stakeholders.
Key Skills
Account Management | Partner Success | Sales | Business Development | Restaurant Partnerships | E-commerce | Food Tech | Data Analysis | Excel | Google Sheets | Negotiation | Customer Relationship Management | Commercial Strategy | Upselling | Cross-Selling | Campaign Management | Arabic